Education: BE/BTech/MCA/MTech (Preferably CS/IT)

Experience Level: 2-8 years

Open to travel from Delhi to any Client location

Technical Skills Required

Mandatory:

• Product and Application Support

a) Good experience in product and application support with sound knowledge of networking and IT Infrastructure

b) How typically big enterprise support product installation and upgrades are managed and how the patch management is done

• Windows / Linux System Administration

a) Expertise in Windows Administration (2012 / R2, 2016, 2019,2k22) or Linux System

Administration (Red hat, Ubuntu, CentOS)

b) Strong skill sets of Windows Services and Linux Daemons

c) Knowledge in Mac operating systems

d) Hands on experience in implementing Group Policies & Active Directory Server Roles, Knowledge in ADFS, SAML, Certification services

e) Manage and Troubleshoot AD environment, AD components, AD Roles & Functions

f) Good knowledge in different server roles (Webservers (IIS), DHCP servers, DNS, Remote Desktop services, FSMO, SCCM, SMTP)

g) Product installation, Upgrades and Patch Management

• Networking

a) Strong fundamentals in networking

b) Hands on troubleshooting experiencing in Networking (Layer2 and Layer3)

c) Experience with firewalls, Internet VPN’s, IPSec tunneling

d) Remote implementation and troubleshooting

e) Good knowledge about different VPN technologies

f) Knowledge about TCP/IP, DNS, Proxy servers

g) Basic understanding of IPTables, TLS, SSL, netstat, nslookup

h) Knowledge about security software such as DLP, firewalls (End point security are add-on)

• Tools and Expertise

a) Experience in debugging tools like Prefmon, Procmon, Process explorer, Resource monitor & Windows Sysinternal tools

b) Hands on experience on Windows Sysinternal Tools, TCP Dump / Wireshark trace analysis

c) Knowledge in TCPView & crash dump analysis knowledge

d) Experience on Wireshark, Nmap, http analyzer, Debug view etc. (add on)

e) Knowledge in VAPT analysis & Security (Desirable)

f) Security - Knowledge in TLS, SSL, Encryptions, PKI Concepts, Basic understanding about Vulnerability assessments and penetration tests

g) Knowledge of Power-shell scripting, Linux shell scripting and Python is add-on

• Virtualization and Cloud

a) Expertise in Virtualization Technologies – VMWARE, Hyper-V or XenHypervisor

b) Cloud technology - understanding of Azure, AWS & GCP (or Certified)

Good to have:

Knowledge in VDI (Citrix, Parallels, VMware Horizon), Nginx

Support Management and Tools Knowledge:

a) Knowledge of L1 and L2 Ticket tracking tools

b) Should be able to provide reports for any escalations, Root cause Analysis (RCA) and Productivity reports

Soft Skills Required

• Clarity of thought
• Sincere
• Proactive
• Self-motivated
• Logical bent of mind (Analytical)
• Team player
• Flexible/adaptable
• Good communication skills (both written and verbal)

Role and Responsibilities:

• Providing customer delight
• Offering excellent technical support experience to customers
• Good listener to customers, provides on-time deliveries
• Attending tickets and emails (Proactively involved in escalations and making sure customer commitments are met)
• Make sure support deliveries are under defined TATs and SLAs
• Involve appropriate authorities when escalations are required
• Coordinate with Sr. System Administrators, SME (Subject Matter Expert)
• Cross-functional team discussions (QA – Quality Analysts, Security Analysts, Development team) - On-time internal escalations
• Adapt and implement new technologies related to Zero trust network & Virtualization verticals
• Implementation and Configuration of Products on Cloud Technologies and On-prem virtualization environment
• Provide solution documents, KB articles, Incident/Preliminary analysis Document & RCAs
• Reproduce customer issues and if required, analyze the root cause; check and verify any viable solutions available other than development, such as creating scripts, simple solutions, etc
• Documentations
• Ready to learn and groom
• Open to travel for business

Founded in 2012, Accops is a leading provider of secure remote access and digital workspace solutions, enabling organizations to maintain control and governance while offering flexibility to work from any device. Accops offers a comprehensive Digital Workspace suite that includes Zero Trust-based Application Access Gateway, End-User Computing (EUC) Virtualization via VDI, robust Identity & Access Management (IAM) solutions such as Multi-Factor Authentication (MFA) and Single Sign-On (SSO), and thin client hardware and software solutions.

Accops addresses modern remote work challenges by delivering secure, instant access to business applications. Its solutions protect against network threats and unauthorized access, critical in today’s work-from-anywhere environment. Unlike traditional, multi-product approaches, Accops' pre-integrated suite reduces complexity and deployment time, ensuring faster and more agile implementation.

Headquartered in Pune, Accops has become a significant player in the End-User Computing (EUC) virtualization domain, offering a one-stop solution for organizations seeking to deploy secure remote work infrastructures. Its products, including the Nano OS for secure containerization on BYOD devices, and extensive MFA and SSO capabilities, ensure robust data protection and strong identity management.

Part of Jio Platforms Ltd, Accops continues to innovate and enhance digital workspace solutions with a focus on security, user experience, and operational efficiency.

𝘈𝘤𝘤𝘰𝘱𝘴 𝘪𝘴 𝘢𝘯 𝘦𝘲𝘶𝘢𝘭 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘺 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘳 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘤𝘶𝘭𝘵𝘶𝘳𝘦 𝘸𝘩𝘦𝘳𝘦 𝘢𝘭𝘭 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴 𝘢𝘳𝘦 𝘷𝘢𝘭𝘶𝘦𝘥, 𝘳𝘦𝘴𝘱𝘦𝘤𝘵𝘦𝘥 𝘢𝘯𝘥 𝘰𝘱𝘪𝘯𝘪𝘰𝘯𝘴 𝘤𝘰𝘶𝘯𝘵. 𝘞𝘦 𝘦𝘯𝘤𝘰𝘶𝘳𝘢𝘨𝘦 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘧𝘳𝘰𝘮 𝘢𝘭𝘭 𝘴𝘶𝘪𝘵𝘢𝘣𝘭𝘺 𝘲𝘶𝘢𝘭𝘪𝘧𝘪𝘦𝘥𝘱𝘦𝘳𝘴𝘰𝘯𝘴 𝘪𝘳𝘳𝘦𝘴𝘱𝘦𝘤𝘵𝘪𝘷𝘦 𝘰𝘧, 𝘣𝘶𝘵 𝘯𝘰𝘵 𝘭𝘪𝘮𝘪𝘵𝘦𝘥 𝘵𝘰, 𝘵𝘩𝘦𝘪𝘳 𝘨𝘦𝘯𝘥𝘦𝘳 𝘰𝘳 𝘨𝘦𝘯𝘦𝘵𝘪𝘤 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯, 𝘴𝘦𝘹𝘶𝘢𝘭 𝘰𝘳𝘪𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯, 𝘦𝘵𝘩𝘯𝘪𝘤𝘪𝘵𝘺, 𝘳𝘦𝘭𝘪𝘨𝘪𝘰𝘯, 𝘴𝘰𝘤𝘪𝘢𝘭 𝘴𝘵𝘢𝘵𝘶𝘴, 𝘮𝘦𝘥𝘪𝘤𝘢𝘭 𝘤𝘢𝘳𝘦 𝘭𝘦𝘢𝘷𝘦 𝘳𝘦𝘲𝘶𝘪𝘳𝘦𝘮𝘦𝘯𝘵𝘴, 𝘱𝘰𝘭𝘪𝘵𝘪𝘤𝘢𝘭 𝘢𝘧𝘧𝘪𝘭𝘪𝘢𝘵𝘪𝘰𝘯, 𝘱𝘦𝘰𝘱𝘭𝘦 𝘸𝘪𝘵𝘩 𝘥𝘪𝘴𝘢𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴, 𝘤𝘰𝘭𝘰𝘳, 𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘰𝘳𝘪𝘨𝘪𝘯, 𝘷𝘦𝘵𝘦𝘳𝘢𝘯 𝘴𝘵𝘢𝘵𝘶𝘴, 𝘦𝘵𝘤. 𝘞𝘦 𝘤𝘰𝘯𝘴𝘪𝘥𝘦𝘳 𝘢𝘭𝘭 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 𝘮𝘦𝘳𝘪𝘵 𝘢𝘯𝘥 𝘴𝘶𝘪𝘵𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘵𝘰 𝘵𝘩𝘦 𝘳𝘰𝘭𝘦.