Intellier Limited is looking for System Administrator (Operation & Maintenance of Server, Storage & Service Desk System)

Job Responsibilities

• Install and configure computer hardware, networks, operating systems, and applications (desktops and servers)
• Troubleshoot system and network problems and diagnose and solve hardware/software faults
• Provide training for knowledge transfer and capacity building of client staff and end users
• Replace hardware and parts as required
• Repair a fault or set up a system following diagrams and written instructions
• Software license management, User account management, and role-based access control (RBAC) in enterprise applications
• Manage backups of all systems ensuring that they run successfully and manage rotation of backups off-site for safe storage
• Update systems and servers regularly with approved software updates
• Responsible for capacity, storage planning, and database performance
• Maintain, configure, and ensure reliable operation of servers, storage, and virtual machines
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Responsible for capacity, storage planning, and database performance
• Ensure power backup, disk backup, and data recovery
• Record Technical description of the infrastructure service system
• Prepare a user manual by describing the current Infrastructure Architecture
• Record and classify received incident and undertake an immediate effort in order to escalate as quickly as possible to resolve following the escalation matrix
• Ensure that Incidents assigned to their Support Groups are resolved and that service is restored
• Keep users informed about their incident status at agreed intervals
• Verify resolution with end-users and resolve assigned Incidents
• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
• Escalate Major Incidents to the senior management forum Ensures reactive and proactive management of IT problems and known errors.
• Any other task as assigned by the appropriate authority

Educational Requirements

• Bachelor of Science (BSc)
• Bachelor in CSE/CS/IT/ICT/ETE/ EEE or equivalent. Must provide a copy of the relevant bachelor’s certificate
• Skills Required: Software Implementation, Cyber Security, IT Support

Experience Requirements

• 4 to 8 year(s)
• The applicants should have experience in the following business area(s): IT Enabled Service

Experience

• 4 to 5 years
• The applicants should have experience in the following business area(s): Retail Store, IT Enabled Service, Garments, Buying House, Pharmaceutical/Medicine Companies, Real Estate, Group of Companies, Garments Accessories, Sweater Industry

Additional Requirements

• At least one Vendor Certification on Server or Storage (Dell/HP/Cisco/NetApp/Equivalent). Must
• provide a copy of the vendor certification
• A sound knowledge of server hardware, OS (Unix, Linux, Windows), management tools and diagnostics
• Full awareness of cyber security standards and best practice
• Diagramming Software packages: Smart Draw, MS Visio, etc.
• Advanced level skills in MS PowerPoint and MS Excel

Job Location

Patuakhali