Strategic Growth Partners is committed to upholding our company values and ensuring data confidentiality. We provide robust IT solutions to our clients across multiple time zones and foster a collaborative, innovative, and diverse work environment. This is a full time, remote position.

We are seeking someone preferably on the East Coast who is a motivated and detail-oriented Systems Administrator (Tier 1) to join our IT team. In this role, you will be responsible for the implementation, maintenance, and support of multiple cloud-hosted Tenants and on-premises systems. You will serve as a first point of contact for escalated issues, providing critical support to ensure seamless operations across our infrastructure. SGS IT covers a broad range of time zones. As such the team must be willing to work after hours, within deadlines to meet milestones, schedule meetings, multi-task to meet demand. This is as needed when emergencies arise.

Key Responsibilities:

• Provide Tier 1 helpdesk support, troubleshooting issues related to workstations, servers, and systems.
• Assist in the implementation and management of Microsoft cloud services, including Microsoft 365, Azure, Entra, Defender, InTune, SharePoint, OneDrive, etc…
• Conduct asset management, including inventory tracking, warranty management, and lifecycle classification.
• Support users with workstation and desktop configurations, ensuring optimal performance and security.
• Manage user accounts and permissions through O365 Entra and related systems.
• Participate in cloud and on-premises migrations, ensuring minimal downtime and disruption.
• Assist with network configurations, including DNS, firewalls, and VPNs.
• Support disaster recovery initiatives, including backups and archival strategies.
• Maintain documentation of processes, configurations, and system diagrams.
• Collaborate with cross-functional teams to address and resolve technical challenges.
• Ensuring NIST, ISO and CMMC compliancy is always enforced and reviewed

Skills and Experience Required:

• Strong Familiarity with Microsoft 365 implementations and support.
• Basic troubleshooting skills for workstation and server issues.
• Understanding of O365 Entra, including domain management and user permissions.
• Knowledge of cloud services, including Azure, Microsoft Teams, SharePoint, and OneDrive.
• Exposure to networking concepts, including TCP/IP, DNS configuration, and VPNs.
• Ability to manage helpdesk ticketing systems (e.g., Zendesk, ServiceNow, ManageEngine) and project management tools (e.g., Asana).
• Proficient in operating systems: Apple Mac, Linux, and Microsoft Windows.
• Understanding of security best practices and data management principles.
• Basic understanding of NIST, ISO and CMMC compliancy

Qualities of Character: (Highly Recommended)

• Insightful
• Self-Educated
• Self-motivated/determined
• Social Skills – exemplary explanation skills, patience, punctual
• Tenacity/Endurance/Focus/Due Diligence to complete a given task no matter the scope
• Team Player - avoid or resolve confrontations in the best interests of the company
• Time Management
• Willingness to work within a diverse community

Additional Requirements:

• Willingness to work after hours as needed to meet project deadlines and address emergencies.
• Commitment to maintaining confidentiality and integrity in all aspects of work.

Strategic Growth Partners provides a variety of benefits including medical, dental & vision insurance plans. Employees share in the cost of coverage with pre-tax payroll contributions. SGS provides company-paid life and disability insurance; 401k retirement savings plan with employer match; 11 company paid holidays per year, and paid time off.