System Administrator (MSP)

Location: Ramsey, NJ

Salary: $60,000

A fast-growing Managed Service Provider (MSP) supporting clients across New York, New Jersey, and Connecticut is seeking a dedicated System Administrator for a full-time, on-site position supporting a client in Ramsey, NJ. This is a hands-on role ideal for a technically strong professional who thrives in a fast-paced, client-facing MSP environment.

About the Role:

This is an excellent opportunity for an early-career IT professional who is ready to take their skills to the next level. The System Engineer will be responsible for day-to-day support, troubleshooting, and issue resolution across a variety of client environments. You'll work with Windows servers, networking, M365, and cloud technologies in a fast-paced, client-facing role. You’ll be part of a collaborative support team, working closely with senior engineers and gaining exposure to a wide range of technologies and projects.

What You’ll Do:

• Provide remote and onsite support to clients (hardware, software, networking, and cloud)
• Troubleshoot and resolve issues related to Windows OS, Office 365, printers, and basic networking (DNS, DHCP, VPNs, etc.)
• Support Microsoft 365 administration (user setup, password resets, mailbox management)
• Assist with desktop builds, workstation setups, and software installations
• Escalate complex issues to Tier 2/3 engineers as needed
• Maintain accurate documentation of issues and resolutions in the ticketing system
• Deliver exceptional customer service and ensure client satisfaction

Requirements:

1–3+ years of IT support experience within an MSP environment (MSP experience is a must)

Strong troubleshooting skills in Windows-based environments

Familiarity with Active Directory, DNS, DHCP, and TCP/IP networking

Experience supporting and maintaining a variety of devices and systems

Excellent interpersonal and communication skills

Ability to work independently and handle multiple client needs

Perks & Benefits:

• Competitive salary + annual bonus potential
• Hybrid schedule
• Health, dental, and vision insurance
• 401K with match
• Paid certifications and career development opportunities
• Fun and collaborative company culture with team outings and events