Job Overview

We are looking for a detail-oriented and experienced IT System Administrator to join our team. The ideal candidate will manage, maintain, and optimize our IT infrastructure to ensure smooth operations while also providing technical support to employees. This role demands hands-on expertise in system administration, troubleshooting, and proactive network management.

Key Responsibilities

System Administration

• Manage and maintain servers, systems, and network infrastructure to ensure optimal performance.
• Administer and optimize VPN services for secure remote access.
• Oversee the configuration and maintenance of Wi-Fi networks, ensuring reliable connectivity across the organization.
• Perform routine system monitoring, patching, and updates to maintain system security and availability.
• Deploy, configure, and manage virtualized environments (e.g., VMware, Hyper-V).

Internal Systems Support

• Provide technical support for desktops, laptops, and peripheral devices such as printers and scanners.
• Implement and enforce software usage policies, including installations, updates, and licensing compliance.
• Manage the onboarding and offboarding processes for employees, including hardware setup, user accounts, and system access rights.
• Troubleshoot hardware and software issues, ensuring timely resolutions to minimize downtime.

Software and Security Management

• Install, update, and manage organization-wide software and applications.
• Monitor and enforce compliance with IT security policies, including the use of authorized software and tools.
• Regularly back up critical data and test recovery processes.
• Implement security measures such as firewalls, antivirus solutions, and access controls to protect internal systems.

Policy and Documentation

• Create and maintain detailed documentation of IT infrastructure, configurations, and policies.
• Establish and communicate software usage policies, ensuring clarity and compliance across the organization.
• Provide training and best practices to employees on system use and IT security awareness.

Network Management

• Maintain and troubleshoot LAN, WAN, and VPN connectivity issues.
• Monitor and optimize network performance to ensure reliable connectivity.
• Implement and maintain network security protocols, including firewalls and intrusion prevention systems.

User Support

• Provide technical support to users, including troubleshooting hardware, software, and network-related issues.
• Manage IT ticketing systems to ensure timely resolution of incidents and requests.
• Create and maintain user accounts, permissions, and access rights.

Security and Compliance

• Implement and enforce IT security policies, ensuring compliance with organizational standards.
• Conduct regular backups and restore operations for critical systems and data.
• Stay updated with the latest security trends and recommend preventive measures.

Documentation and Reporting

• Maintain detailed documentation of system configurations, processes, and procedures.
• Generate periodic reports on system performance, incidents, and upgrades.

IT Project Support

• Collaborate with other teams to plan and execute IT-related projects, including migrations and upgrades.
• Research and recommend new technologies to improve efficiency and performance.

Required Skills and Qualifications

• Bachelor’s degree in information technology, computer science, or a related field.
• 3-4 years of experience as an IT System Administrator or in a similar role.
• Proficiency in managing Windows and Linux operating systems.
• Hands-on experience with VPN management, Wi-Fi configuration, and network troubleshooting.
• Strong knowledge of desktop and laptop setup, maintenance, and troubleshooting.
• Expertise in networking concepts (DNS, DHCP, TCP/IP, VLANs) and security practices.
• Hands-on experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with software installation, licensing, and compliance practices.
• Experience with IT ticketing systems and incident management workflows.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is a plus.
• Familiarity with IT security frameworks and tools.
• Excellent problem-solving, organizational, and communication skills.

Industry : Software Development

Employment Type : Full-time