Robert Half is seeking a highly motivated and hands-on System Administrator in Foster City to support IT infrastructure and help desk operations. This position will play a crucial role during a transition period and requires someone ready to hit the ground running in a startup-like, fast-paced environment. The ideal candidate will exhibit a proactive “get things done” mindset, thrive in a lean team, and possess a balance of technical expertise and big-picture thinking.

Responsibilities:

• Serve as a hands-on System Administrator providing full-stack technical support across all levels (L1 – L3).
• Manage and maintain Microsoft Office 365, Active Directory (AD), and Okta:
• Utilize Google Cloud Platform (GCP) to help troubleshoot, maintain, and optimize cloud-connected servers, hybrid Active Directory environments, and synchronization challenges.
• Administer accounts, group management, synchronization, and integrations.
• Support Okta advanced features, including SAML integrations and customer-specific logins.
• Provide help desk support using Jira Service Management:
• Handle access requests, password/MFA resets, and onboarding/offboarding tasks.
• Create and configure Jira projects and develop project-based solutions.
• Offer hardware and software support for a heavy Mac environment and administer Zoom Room technologies.
• Maintain familiarity with Wi-Fi systems:
• Including Cisco Meraki and Juniper Mist.
• Troubleshoot and support hybrid AD infrastructure, cloud-connected servers, and associated sync challenges.
• Contribute to current IT projects aimed at optimizing infrastructure and processes.

Requirements and Qualifications:

• Strong communication skills to interact with end users and cross-functional teams effectively.
• Proven experience as a System Administrator who has also handled Help Desk Support.
• Microsoft Office 365, Active Directory (AD), and Okta (admin to super admin level).
• Proficiency in Google Cloud Platform (GCP) for infrastructure maintenance.
• SAML integrations – advanced understanding of how it works and is applied.
• Jira/Atlassian products – admin-level functionalities and project configurations.
• Experience supporting MAC-dominant environments and familiarity with Cisco Meraki/Wi-Fi systems.
• Familiarity with cloud platforms such as GCP, Amazon AWS, and Azure is a plus (not required).
• “Can-do” attitude with the ability to proactively identify and resolve IT challenges.

Key Attributes:

• Comfortable in a startup-like environment with minimal processes or structure.
• Ability to work in a lean, hands-on team while considering the bigger picture.
• Passionate about technology and committed to delivering solutions under tight deadlines.
• Organized, adaptable, and able to prioritize tasks effectively.