Key Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
  
  

Mandatory Skills

Customer service

ServiceNow Ticketing System

Certification

CompTIA A+ CE, CompTIA Network+ CE, or higher level certification required.

IAT Level 1 certificate is required within 6 months of start date.

Education/Experience

HS or GED - 5 Years

Bachelors - 0 Years

Position requires a TS/SCI.

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