Job Summary

The Support Services Representative is a member of the nursing team & contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units. The Support Services rep. serves as a liaison between the nursing staff & the nursing administration team members & is responsible for the correct interpretation of the provisions of the collective bargaining agreements covering staffing, scheduling, & pay practices.

Essential Responsibilities

• Ensures sufficient, appropriately qualified staff on a daily basis in accordance w/ the KP nursing workload management system, currently known as GRASP.
• Generates daily reports describing variances between GRASP requirements & actually staffing needs.
• Works w/ Registry vendors to ensure compliance w/ The Joint Commission regulatory requirements for outside registry personnel.
• Interprets collective bargaining agreements (CBA) to minimize the cost of overtime &/or other premium payments; ensure seniority in vacation selection or other time off
• Creates ranking systems for regular staff in accordance w/ seniority provisions of contracts & availability forms filed by employees.
• Documents discussions w/ staff & management to ensure that contract provisions are followed; may be required to testify at arbitration's or other legal proceedings regarding such
  
  

documentation.

• In accordance w/ individual facilities guidelines, negotiates w/ staff to cover vacant shifts.
• Generates & maintains computerized master schedule on a 28-day bases covering all nursing shifts throughout the hospital.
• Addresses all urgent staffing/payroll situations.
• Works w/ &/or provides necessary information to payroll to ensure employees are paid in accordance w/ CBAs or other KP policies & guidelines.
• Interprets coded timecard module that arise & process timecards for payment on a bi-weekly basis.
• Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors.
  
  

Basic Qualifications

• High school diploma required
• Testing: Basic Proficiency in Word and Excel
• Testing: Typing 40 WPM
• Excellent knowledge of computer programs such as Word & Excel w/ the ability to quickly understand & utilize the nursing workload database.
• Excellent interpersonal communications skills that enable individual to work w/ a variety of personalities & negotiate the necessary coverage for the hospital.
• Strong problem-solving skills allowing individual to develop creative alternatives to staffing/payroll issues.
• Detail oriented to ensure that discussions w/ staff & decisions regarding selection of staff are documented in case of disputes.
• Excellent analytical abilities of the written word, metrics, charts, or other documents generated by the GRASP system & computerized staffing system.
• Must be decisive w/ the ability to work independently & make decisions regarding staffing/payroll requests or challenges.
• Must be flexible to meet the needs of the department.
• Must be able to work in a labor / management partnership environment.
  
  

Preferred Qualifications

• Some college preferred.
• Knowledge of health-care environment preferred.
  
  

Skills Testing: Basic Microsoft Word and Excel; Typing 40 wpm

• If it is determined that you need to complete testing to qualify for this position, you will receive an email inviting you to take the assessment(s) listed above. Passing test scores remain on file for one year.