EUC/Desktop Engineer * Provide excellent service while fulfilling IT customer requests or resolving IT customer problems. * Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible. * Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices. * Be familiar with and follow team policies, processes and procedures. * Provide technical support and assist IT customers in the use of hardware and software. * Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems. * Image and configure workstations in accordance with standard operating procedures. * Provide technical support to board members and corporate officials for provided hardware devices and software as needed. * Provide infrequent hands on support to other departments during implementations and problem resolution. * Provide timely and accurate updates to incident, request and problem management system. * Serve "on-call" shift as assigned. * Minimum of two (2) years' of experience in IT Customer Service is required. * Minimum of three (3) years' of experience in IT Customer Service is preferred. * Strong knowledge of Windows and iOS operating systems, and Microsoft Office Suite products. * Strong knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices * Basic knowledge of TCP/IP and LAN switches Salary Range- $55,000-$60,000 a year #LI-SP3 #LI-VX1