Easetalent is a premier recruiting and consulting firm dedicated to connecting exceptional talent with ideal career opportunities. Our mission is to facilitate the growth and success of both our candidates and partner companies by bridging the gap between talent and opportunity.

As we scale rapidly, we are expanding our Support Engineering team in Bangalore And USA. In this critical role, you’ll be responsible for resolving end-to-end technical issues across our product stack, which includes wireless, wired, and security devices. You’ll work with a wide variety of customers, from AI startups to global retailers and educational institutions—delivering outstanding technical support and driving product excellence.

As an early member of this team, you’ll also play a key role in shaping the Support Engineering function by collaborating closely with Engineering and QA teams to influence product enhancements, bug fixes, and operational improvements.

Key Responsibilities:

• Act as the subject matter expert for Security, Firewall, and VPN-related escalations within our integrated Network Operating System.
• Diagnose and resolve complex, time-sensitive customer issues with accuracy and speed.
• Monitor alerts proactively, develop playbooks, and implement solutions to minimize downtime.
• Design reusable network templates to streamline operational deployments and installations.
• Collaborate with Solutions Engineering and Operations teams on configuration updates and deployment documentation.
• Analyze wired and wireless packet captures to identify root causes of issues.
• Work closely with Engineering teams to escalate bugs, prioritize feature requests, and refine support workflows.
• Partner with QA to rigorously test firmware, backend, and UI features before release.
• Create and maintain comprehensive internal and external documentation to strengthen the support knowledge base.
• Partner with QA to rigorously test firmware, backend, and UI features before release.
• Create and maintain comprehensive internal and external documentation to strengthen the support knowledge base.

What We’re Looking For:

• 2–8 years of experience in customer-facing support engineering, particularly in wired and wireless networking.
• Strong background in enterprise network environments.
• Experience in a technical lead capacity is a plus.
• Deep expertise across networking domains: wired, wireless, firewall, VPN.
• Proficiency in key networking protocols such as TCP/IP, UDP, RADIUS, DNS, DHCP, LDAP, and VPN.
• Hands-on experience with network monitoring tools, configuration management, and performance tuning.
• Strong diagnostic skills with tools like packet capture analysis and log review.
• Bachelor’s degree in Computer Networking, IT, or a related field (or equivalent practical experience).
• One or more relevant certifications:
• CCNA
• CWNA
• CCNP
• CCIE

Preferred Attributes

• Ability to simplify and communicate complex technical issues to customers.
• Excellent collaboration skills across Engineering, QA, and Operations teams.
• Passion for continuous learning and staying ahead of networking trends.