We're looking for a talented and motivated Support Engineer to join our team !
You will be responsible for troubleshooting, identifying issues, and delivering professional service to our customers.
Responsibilities:
🖊 Providing remote Tier 3 support for our embedded information security solutions to ensure exceptional service delivery to our valued customers.
🖊 Identifying and efficiently resolving technical issues with a high level of professionalism, ensuring optimal client satisfaction.
🖊 Collaborating closely with the IT and information security teams of our clients, fostering strong working relationships, and meeting their specific needs.
🖊 Acquiring an in-depth understanding of security solutions from various manufacturers, enabling you to offer specialized expertise and guidance to customers.
Requirements:
✅ 1-2 years of relevant experience in System/IT
✅ Excellent interpersonal and communication skills, enabling effective interactions with clients and internal teams.
✅ Analytical and problem-solving abilities, allowing you to tackle complex technical challenges with efficiency.
✅ Prior experience in customer service and client-facing roles, demonstrating your ability to provide top-notch support and build positive relationships.
✅ The ability to perform well under pressure and meet demanding deadlines, ensuring seamless support even during challenging situations.
✅ Excellent command of English, both written and verbal.
✅ Experience working with large organizations or enterprises- Advantage.
Why Join Us?