Job Description: CE Support Assistant - L3

As a CE Support Assistant, you will play a crucial role in meeting our organizational OKRs through a variety of responsibilities. Your tasks will span team management support and equipment and systems maintenance, ensuring smooth operations and effective communication within the team.

Team Management Support

• Serve as the main point of contact for the team on operational documents and workflows.
• Coordinate and communicate changes in processes, procedures, or systems to site teams.
• Assist with onboarding new employees, vendors, and interns under the direction of senior team members. This includes ordering new hire equipment, setting up workstations, managing distribution lists, and security groups.
• Coordinate and communicate scheduled training for site staff.
• Create and submit requests for datacenter access using the Data Center Access Tool.
• Provide onsite team support and carry out tasks under the direction of others.
• Support the development of Methods of Operating Procedure (MOPs) and Standard Operating Procedures (SOPs) by monitoring documents through approval workflows, reviewing and editing documents, and formatting them into standard SOP/MOP templates.
• Assist in managing the CE SharePoint site by helping create and move scope through workflows.
• Provide basic training for system use to onsite staff, new hires, and general small-scale training for site staff.
• Report health and safety violations or positive behavior as per policy.

Equipment and Systems Maintenance

• Coordinate with vendors and onsite teams to schedule Preventative Maintenance for CE equipment.
• Provide maintenance assistance by prepping materials and performing administrative tasks as instructed.
• Prepare paperwork in support of maintenance planning scope.
• Ensure that administrative work has been completed and recorded as per current operational requirements by coordinating with site teams.
• Collaborate with the QA team to ensure all operational procedures are on the latest template version and correct if needed.

Qualifications

• Required: High School Diploma or equivalent.
• Required: 5+ years of work/applied learning experience in technical fields (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields).
• Required: Strong computer skills, including proficiency in SharePoint and MS Office tools.
• Required: Self-motivated with the ability to work on own initiatives.
• Preferred: 7+ years of technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical).

Work Schedule

• Resources will be working Monday through Friday, during core business hours between 7 AM and 7 PM.
• Location: Northlake, Illinois 60164

This role is essential in ensuring the smooth operation and maintenance of our CE systems and supporting our team in achieving our organizational goals. If you are a proactive individual with strong technical skills and a passion for operational excellence, we encourage you to apply.