As the Software Support Engineer - Manufacturing Solutions, you ensure seamless operation of critical software systems for semiconductor manufacturing, with a strong focus on troubleshooting, continuous improvement, and user support.

What you will do

You will be working in IMEC’s ICT department in the team for Manufacturing Software Solutions.

• You will be the first point of contact for software-related support requests, troubleshooting issues, and resolving them in a timely manner.
• You will continuously improve support procedures, tools, and the runtime environment to enhance efficiency.
• You will work closely with internal product teams to diagnose and resolve complex technical issues.
• You will document, log, and track reported issues, ensuring clear communication with internal stakeholders.
• You will support software deployment, configuration, and testing to maintain system reliability.
• You will participate in change management activities, including user training and go-live support.

What we do for you

We offer you the opportunity to join one of the world’s premier research centers in nanotechnology at its headquarters in Leuven, Belgium. With your talent, passion and expertise, you’ll become part of a team that makes the impossible possible. Together, we shape the technology that will determine the society of tomorrow.

We are committed to being an inclusive employer and proud of our open, multicultural, and informal working environment with ample possibilities to take initiative and show responsibility. We commit to supporting and guiding you in this process; not only with words but also with tangible actions. Through imec.academy, 'our corporate university', we actively invest in your development to further your technical and personal growth.

We are aware that your valuable contribution makes imec a top player in its field. Your energy and commitment are therefore appreciated by means of a market appropriate salary with many fringe benefits.

Who you are

• You already have 2+ years of experience in application support or a similar IT role.
• You have basic programming skills (preferably with C#, TypeScript).
• You have basic experience with SQL Server and database query troubleshooting.
• You have strong problem-solving and analytical skills to identify and resolve technical issues efficiently.
• You are well-organized and able to prioritize tasks effectively.
• You have excellent communication skills, allowing you to interact effectively with internal customers and technical teams.
• You are proactive and seek continuous improvement in processes and technologies.

Nice to have

• Knowledge of scripting languages (e.g., PowerShell, Bash) for automation.
• Familiarity with Agile methodologies and collaboration tools.