Employment: Permanent Role

Location: Sydney, Australia

Eligibility: Candidates must have the right to work in Australia (Citizen, PR).

L2 Engineer

Capabilities and experience

• 2+ years’ experience working within technical teams (network operations, system administration, security operations, and facility management),
• Experience in an enterprise-scale, geographically dispersed environment or a cloud-based organization with exposure to vendors, in-house D&T services, and service level agreements.
• Demonstrated experience supporting devices in a Microsoft 365 enterprise scale environment involving asset management, device enrolment, Intune for MDM and BYOD access management.
• Microsoft certifications related to endpoint administration
• Relevant qualifications or relevant fields of experience such as ITIL Certification / Practitioner and / or extensive knowledge of ITIL best practices.
• Excellent communication skills including the ability to avoid technical jargon and strong interpersonal skills with a customer focus.
• Strong analysis, troubleshooting and problem-solving skills.
• Demonstrates attention to detail, accuracy and thoroughness in work produced.
• Demonstrate commitment to a high level of customer service delivery.

L3 Engineer

Capabilities and experience

• 5+ years’ experience working within technical teams (network operations, system administration, security operations, and facility management),
• Experience in an enterprise-scale, geographically dispersed environment or a cloud-based organization with exposure to vendors, in-house D&T services, and service level agreements.
• Demonstrated project experience in Microsoft Intune (MDM/MAM) for device management (Windows and Mobile Devices)
• Demonstrated project experience in Microsoft Defender XDR including Defender for Cloud Apps
• Demonstrated project experience in the implementation and management of Conditional Access Policies related to the ASD Essential 8 or the ASD Blueprint for Secure Cloud Computing.
• Advanced knowledge of Microsoft Autopilot
• Microsoft certifications relevant to delivery outcomes
• Relevant qualifications or relevant fields of experience such as ITIL Certification / Practitioner and / or extensive knowledge of ITIL best practices.
• Excellent communication skills including the ability to avoid technical jargon and strong interpersonal skills with a customer focus.
• Strong influencing and negotiation skills at an operational level

Please drop your CV @[email protected]