WHAT YOU'LL DO * Understand customer issues and then diagnose root cause and required corrective actions for Trintech products. * Diagnose, test, and communicate solutions to all levels of customer IT and Account staff and management. Ensure resolutions are provided within the required customer time frames and business deadlines. * Open Service Requests, and track inquiry resolution progress and provide continuous follow-up. * Work cross-functionally with Trintech internal teams including SaaS Ops, Services, & Customer Success to achieve resolutions or provide customer update * Participate in UAT testing on major releases of Trintech Software to identify software defects and to ensure a high-quality customer experience. WHO YOU ARE * 1-2 years of technical experience in a SaaS Software environment desired * Exceptional customer service skills, excellent communication skills, attention to detail, and possess a good work ethic * Basic/intermediate SQL knowledge preferred. * Experience using Salesforce or other CRM ticketing systems a plus. WHAT WE OFFER * Hands on career development * Open paid time off * Hybrid schedule * Comprehensive healthcare and wellness programs * 100% company-paid volunteer time * 401k with a company match * Pet Insurance * Tuition/Continuing Education reimbursement program * Bonus Potential - Quarterly and Holidays Worked At our core, Trintechers stand committed to fostering a culture rooted in our core values - Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do. Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to [email protected] and we will work with you to accommodate your needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Trintech Inc., is a participant in the federal E-Verify program. This program allows employers to confirm the eligibility of their employees to work in the United States through an electronic verification process". As required by law, we will verify the identity and employment eligibility of all persons hired to work at Trintech. For more information about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov