Support Engineer

We are Zetes, a global leader in Solution Integration specialising in Supply Chain Optimisation and Identity Solutions.

Our Goods ID Division helps companies achieve agility, visibility and traceability across their connected supply chain.

Our People ID Division helps Governments to improve their services to the population in the areas of Legal Identity, Mobile ID and Border Control. Our solutions aim to improve governance, public policy, and people’s lives through efficient Identity management (physical and digital) and to secure the traveller’s journey every step of the way.

Founded in 1984, Zetes is headquartered in Brussels, Belgium and has more than 1,300 employees in 22 countries across EMEA.

Role Overview

As a Support Engineer, you will provide support for software and hardware solutions developed, installed, and maintained by Zetes. Our systems are deployed worldwide, supporting passport, visa, and border control operations through biometric registration and secure data protection. You will be part of a dynamic support team handling global installations, troubleshooting issues, and ensuring system security and efficiency.

Key Responsibilities

System Administration & Deployment

• Install, configure, and maintain Linux servers and related software.
• Manage system performance, tuning, and capacity planning to ensure high availability.
• Prepare, install, and maintain hardware at distributed locations worldwide.
• Assist in organizing a remote-controlled maintenance infrastructure.
• Conduct regular system monitoring, verifying the integrity and availability of hardware, server resources, and key processes.

Troubleshooting & Support

• Provide third-line support via email, phone, and on-site assistance.
• Diagnose and resolve hardware, software, networking, and system issues.
• Perform root cause analysis for recurring issues and implement preventive measures.
• Act as the interface between clients, second-line support, development, and sales teams.
• Support application deployments, upgrades, and maintenance.

Security & Compliance

• Implement and maintain security best practices, including system hardening, patch management, and access controls following the guidelines.
• Conduct regular security audits and vulnerability assessments based on the guidelines
• Ensure compliance with organizational policies and regulatory requirements.

Documentation & Reporting

• Create and maintain documentation of system configurations, procedures, and changes.
• Maintain installation records, software FAQs, and knowledge bases (e.g., company wiki).
• Generate reports on system performance, uptime, and security incidents.
• Provide input for capacity planning and future infrastructure needs.

Collaboration, Training & Presales Support

• Work closely with IT teams, developers, and stakeholders to support business objectives.
• Assist presales teams with new configurations and technical demonstrations.
• Occasionally help with production to assemble mobile PC kits.
• Provide occasional training and on-site installations, primarily in Europe and Africa.
• Mentor junior team members and share knowledge within the team.

Qualifications

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3-5 years of experience as a Linux System Administrator, Support Engineer, or similar role.
• Experience with various Linux distributions (e.g., Red Hat preferred).
• Familiarity with virtualization technologies (VMware, Proxmox).
• Familiarity with containerization (Docker, Podman) and orchestration tools (Docker Swarm, Kubernetes).

Technical Skills

• Proficiency in shell scripting and at least one additional programming language.
• Experience with configuration management tools (e.g., Ansible).
• Strong understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, switches, routers).
• Knowledge of monitoring tools (e.g., Zabbix, ELK).
• General PC software knowledge:
• Windows (10), Linux, optional Android.
• Knowledge of databases such as Oracle, MySQL, PostgreSQL is an advantage.
• Understanding of security environments (certificates, PKI, HSM) is an advantage.
• Knowledge of electricity/electronics is an advantage.
• Knowledge of automated test-environment is an advantage

Languages

• English (mandatory)
• French (mandatory)
• Dutch (preferred but optional)

Additional Skills & Requirements

• Well-organized, structured, and detail-oriented team player.
• Strong analytical and problem-solving skills with an eye for ergonomics and usability.
• Willingness to travel occasionally for installation and training, mainly in Europe and Africa.
• Ability to work in a challenging and dynamic environment with ongoing training opportunities.

This role is ideal for a proactive, detail-oriented individual with a passion for Linux system administration, technical support, security, and global deployment. If you are looking for a challenging and rewarding environment, we encourage you to apply!

Due to a high volume of applications received, we are unable to contact each applicant individually regarding the status of their application