Job Title: Support Centre Officer

Location: Remote / Office-based (Flexible)

Salary: £12.21 per hour

Job Type: Bank Hours (Flexible Shifts)

About Us

Contesto is the UK’s only specialist support centre providing 24/7 tailored support exclusively for care providers. We help care companies manage their out-of-hours operations seamlessly, ensuring uninterrupted, responsive care while giving care teams vital downtime. By joining Contesto, you’ll become part of an innovative and passionate team making a real difference in the care sector.

Role Overview

As a Support Centre Officer, you will play a key role in supporting carers and clients during evenings, weekends, and holidays. You’ll handle incoming calls, document important information for follow-up, and make sure urgent calls are directed to the right services — all while delivering exceptional service and professionalism.

Key Responsibilities

Answer and triage incoming calls with professionalism and efficiency

Record detailed, accurate notes for follow-up actions

Redirect emergency calls to appropriate agencies (e.g., 111, 999)

Make courtesy calls to inform service users when carers are running late

Maintain excellent service quality and responsiveness at all times

Working Hours

We offer flexible shifts, including:

Monday to Friday: 6 AM – 8 AM, 6 AM – 9 AM, 5 PM – 9 PM, 5 PM – 10 PM

Weekends & Bank Holidays: 6 AM – 8 AM, 8 AM – 9 AM, 9 AM – 1 PM, 1 PM – 5 PM, 5 PM – 9 PM, 5 PM – 10 PM

What We’re Looking For

Previous experience in care or administration (preferred but not essential)

Strong communication and organisational skills

Calm, effective problem-solving in urgent or stressful situations

Ability to work independently and as part of a team

Proficiency with IT systems and documentation tools

Excellent professional phone etiquette and people skills

Flexibility, initiative, and dedication

Work Environment

Option to work remotely or from our office

Remote workers must have a quiet, distraction-free space for shifts

You are required to be present and fully available during shifts (except during scheduled breaks)

What We Offer

Flexible working hours to fit your lifestyle

Casual dress code

Financial planning support

Health and wellbeing programme

On-site parking (if working from the office)

Work alongside a dedicated, supportive team

Gain valuable experience in a pioneering care support environment

Care Certificate training and full induction on systems, policies, and protocols

Additional Information

Bank hours role with potential for a permanent contract after a 3-month probation

All applicants must provide two work references and one character reference

Successful candidates must pass an enhanced DBS check

How to Apply

If you’re passionate about making a difference in the care sector and want a flexible, rewarding role, we’d love to hear from you!

👉 Please send your CV and cover letter to: [email protected]

Questions?

Contact our supervisor at [email protected] for more information.