Responsibilities: * Handle support calls or tickets. * Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications. * Exercise sound professional judgment in investigating technical problems. * Collects detailed information to categorize requests to establish a method of resolution. * Documentation of all customer communication through tickets. Requirements: * 1+ year(s) of customer service experience in a technical environment or relevant experience * Proven problem-solving abilities * Proven verbal skills and exceptional written skills * Experience in technical documentation * Ability to multi-task effectively * Work well autonomously