What are we looking for?

We're looking for a tech-savvy, service-oriented professional to join our team as a Support Analyst I, offering high-quality technical support while helping improve internal systems and processes.

Key Responsibilities

• Provide technical support to internal users via the company’s ticketing platform;
• Review support requests and route them to the appropriate team when necessary;
• Continuously contribute to system improvements aimed at automating and optimizing workflows;
• Offer first-level support and configuration for corporate tools and software;
• Manage user access: create, modify, and remove user accounts as needed;
• Troubleshoot and resolve basic hardware and software issues;
• Create and maintain technical documentation and FAQs;
• Gather feedback on processes to identify opportunities for continuous improvement;
• Ensure excellent user support and meet SLA standards for ticket resolution.
  
  

Requirements

• Prior experience in IT support or technical customer service;
• Basic knowledge of hardware (assembly, simple diagnostics) and software (Windows OS, Office Suite);
• Excellent communication skills (written and verbal) and strong customer service mindset;
• Analytical ability to diagnose and resolve technical issues;
• Organized and capable of managing multiple tasks and priorities;
• Proactive attitude with a desire to learn and propose improvements;
• Fluent or native in Mandarin;
• Advanced English (B2/C1 or higher);
• Theoretical or practical knowledge of automation tools (e.g., scripting, RPA, automated testing);
• Strong logical reasoning for technical challenges and scenario analysis.
  
  

Nice To Have

• Experience or knowledge in the automotive industry.
  
  

Location:

Shangai - China

Why grow your career at Meta?

At Meta, We Offer

• Autonomy, clear goals, and a dynamic, challenging work environment;
• Opportunities to work with a variety of technologies and international projects;
• A culture that welcomes new ideas and remote collaboration;
• Global career paths from Brazil to the world;
• National recognition: Great Place to Work – among Brazil’s top employers; One of the top 10 fastest-growing companies in Brazil for the past 3 years (Informática Hoje Yearbook).
• Great Place to Work – among Brazil’s top employers;
• One of the top 10 fastest-growing companies in Brazil for the past 3 years (Informática Hoje Yearbook).
  
  

Our Core Values

• We are people serving people
• We think and act like owners
• We strive for high performance
• We grow and learn together
• We pursue excellence and simplicity
• Innovation and creativity are in our DNA
  
  

We value diversity. Everyone is welcome—regardless of background, disability, ethnicity, religion, sexual orientation, appearance, or age. We want you to grow with us in a welcoming, opportunity-rich environment.

Feel like this is your place? Then come #BeMeta!