Key Responsibilities:

Operations & Supply Chain Management

• Oversee purchasing activities from parent company and suppliers.
• Track production schedules, shipping status, and customs clearance.
• Lead demand forecasting using sales data, market trends, and marketing inputs.
• Ensure accurate order planning and maintain optimal inventory levels.
• Manage domestic delivery and warehouse operations, optimizing logistics costs.

Customer Service & Sales Support

• Supervise customer hotline, ensuring prompt and effective issue resolution.
• Monitor customer service KPIs and satisfaction metrics.
• Coordinate pricing strategies and updates for the sales team.
• Support sales with quotations, contracts, and order processing.

Lead Management

• Oversee lead collection, segmentation, and engagement efforts.
• Monitor lead conversion rates and improve performance.

Team Leadership & Operational Excellence

• Set quarterly goals and action plans for team functions.
• Lead hiring, training, and performance management initiatives.
• Report on operations, inventory, and service performance to leadership.
• Drive continuous improvement in processes, policies, and resource planning.

Qualification

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of experience in Supply Chain management role.
• Proven leadership experience in managing teams of 5–10 people or mor.
• Proficient in English, with strong communication skills for working with international partner.
• Excellent planning, team management, and cross-functional communication skill.
• Customer-centric mindset with strong analytical and problem-solving abilities.