Summary Of Job Functions

Under the general direction of the Manager TSC Production, the Supervisor Repair is responsible for managing customer service agreements as it pertains to turnaround time, warranty rate and unrepairable rate. Assisting managers to help direct technician workload and ensure they have adequate supplies, tools, and equipment are responsibilities of this role. This position will also serve as lead technician to test, troubleshoot and repair telecommunications systems for customer contracts as well as failed or damaged in-house equipment.

Other duties as assigned.

SHIFT HOURS: 2nd Shift, Monday-Friday, 2:00pm-10:30pm. Candidates must be flexible to train on 1st Shift for the first 2 wks.

Key Responsibilities And Duties

• Train, direct, monitor, and generally oversee a team of telecommunications technicians who troubleshoot, repair, and process telecommunications equipment for customers
• Coach and mentor to elevate team member performance and provide feedback and additional training as needed
• Determine work procedures, prepare work schedules, and expedite workflow
• Oversee board-level and multi-layer board repair of telecommunications power supplies and rectifiers
• Manage workflows by assigning/delegating tasks/responsibilities to team of technicians.
• Establish daily, weekly, and monthly objectives and communicate them to the Repair Team
• Ensure strict adherence to safety guidelines and company standards
• Understand and implement department’s established production metrics
• Develop new repair capabilities/processes as needed and approved
• Perform other duties / tasks as assigned by management
  
  
  

KEY COMPETENCIES: Knowledge, Proficiency of Acquired Skills, Aptitude, Capability

• Relevant knowledge of telecommunications power supplies and rectifiers
• Multi-tasking in a demanding environment
• Excellent analytical and organizational skills
• Strong interpersonal communication skills
• Strong attention to detail
  
  
  

REQUIRED QUALIFICATIONS: Experience, Education, Certifications, Skills

• Minimum 2 years’ hands-on experience in similar role a plus
• Four-year technical degree or vendor certification is a major plus.
• Experienced in repair lab equipment and techniques.
• Proficiency with O365 Suite highly preferred
  
  
  

PHYSICAL DEMANDS – WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable

accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, absent undue hardship.

• Ability to perform tasks involving moderately heavy objects (20 to 50 pounds)
• Frequent lifting, bending, stooping, squatting, reaching, pushing, and pulling of boxes, as well as frequent movement (walking) throughout the lab.
• Sitting for long periods of time
• Access information on the computer
• This position is not able to work remotely.