At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: + Medical, dental, and vision insurance, available on first working day + 401(k), eligibility after one year of service + Employee stock purchase plan + Tuition reimbursement **POSITION SUMMARY:** Supervises efficient work procedures, recommendations for on-going process improvement, and coordinates programs to meet billing and collections goals to maximize company cash flow. **Job Duties:** + Must possess excellent communication skills and the ability to practice proper phone and email etiquette. + Ability to understand and utilize different communication styles including communicating effectively with supervisor regarding issues that arise + Coach direct reports to improve and effectively increase production. + Answers questions from customers, clerical staff, insurance companies, and physician offices. + Able to make outbound calls to obtain appropriate documentation for reimbursement of orders shipped. + Identifies and resolves patient complaints. + Knowledge of medical billing and collection practices. + Documents activities in ERP system in an efficient accurate and timely manner + Effectively evaluates EOB's and makes appropriate adjustments. + Effectively resolves aging claims in a timely manner. + Accountable for reducing delinquency in assigned account + Determines most effective and economical means of collecting account. + Ability to train on policies and procedures. + Ensures the billing activity is handled correctly. + Ability to edit and resubmit claims for payment. + Prepares and reviews clean claims for submission to various insurances either electronically or by paper. + Ensures compliance with all state and federal billing regulations. + Determines most effective and economical means of completing duties. + Developing staff, mentoring, training and providing career coaching, motivating staff individually and as a group. **Responsibilities:** + Expert in medical terminology and insurances HCPC/ICD-9 codes + Excellent organization, communication, and written skills + High school diploma or equivalent + 2+ years of leadership experience Pay range depending on experience: $66k-$75k If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. **Life at O&M** When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.