Career Pathway: IT Executive or Application Support Engineer

Location: Bangsar South, KL (Accessible by LRT Kerinchi (Kelana Jaya Line)

What You Will Learn

Able to learn the ecosystem of a company system.

Insight on applications relationship and dependency.

Have a full picture view on a system.

What You Will Be Involved In

Providing IT support across the company, Active Directory

IT hardware, software, license, and equipment inventory.

Requirements

• Possess at least Diploma / Degree in Computer Science, Information Technology or equivalent.
• Internship is 6 months or 26 weeks internship
• Proactive, hungry to learn, problem solver
• Malaysians only
  
  

Please state internship start and end date, must be working week day in KL.

Job Description: Intern - IT Support

• End-User Support
• Provide first-level technical support to end-users, ensuring timely issue resolution.
• Diagnose, troubleshoot, and resolve hardware, software, and system performance issues.
• Asset Management
• Set up, configure, and deploy workstations, peripherals, and IT equipment, ensuring compliance with IT policies.
• Maintain and update the IT asset inventory to ensure accurate tracking.
• Assist in the proper disposal and decommissioning of IT assets
• Account & System Management
• Assist in managing Active Directory (AD), Microsoft 365, and Google Workspace accounts, ensuring secure authentication and access control.
• Manage printer SMB accounts, ensuring seamless print and scan management.
• Maintain user account records, access logs, and security settings in compliance with IT policies.
• Assist in identity lifecycle management, including new user onboarding, role transitions, and account deactivation for offboarding employees.
• Monitor and troubleshoot authentication issues, multi-factor authentication (MFA) configurations, and access-related concerns.
• Learning & Personal Development
• Enhance communication and problem-solving skills by interacting with users and IT professionals.
• Gain hands-on experience in IT troubleshooting, system administration, and asset management.
• Develop expertise in technical documentation, including drafting SOPs, guidelines, and workflow processes.
• Explore networking fundamentals, VPN configurations, and cybersecurity best practices.
• Collaborate with multiple departments to improve service delivery and IT operations within the organization.