Posting Details Posting Title Student Resource Navigator Lead (Student Services Support IV) Position Type Short-Term Hourly Hourly Rate Please click the following link to view the current Temporary Employment Hourly Pay Schedules. Posting Number T-031-2024 Division Student Services Department Basic Needs Resources Health & Welfare Benefits Persons employed for temporary employment are not eligible to participate in the College's Health and Welfare plan or option fringe benefit plan in conjunction with their employment. Human Resources will track the eligibility requirements under the Affordable Care Act (ACA). Should a person meet the eligibility requirements, Human Resources will initiate an open enrollment period to enroll an ACA designated medical plan. Current Work Schedule (days, hours) 975 hours per fiscal year, schedule flexible to be between 16-20 hours a week. Open Date 05/02/2025 Close Date 06/30/2026 Initial Screening Date Open Until Filled No Inquiries/Contact: For more details about this position, please contact: Name: Rigo Estrada Title: Director, Basic Needs Resources E-mail: [email protected] Phone: (909) 274-5099 Mission & Vision Statement Our Mission: The mission of Mt. San Antonio College is to support all students in achieving their educational goals in an environment of academic excellence. Specifically, the College is committed to providing quality education, services, and workforce training so that students become productive members of a diverse, sustainable, global society. The College pledges to prepare students for lifelong learning through the mastery of basic skills, the achievement of associate degrees and certificates, and the completion of career and transfer pathways. The College will carry out this commitment by providing an engaging and supportive teaching and learning environment for students of diverse origins, experiences, needs, abilities, and goals. The College is dedicated to serving our community through improving economic achievement, advancing civic engagement, enhancing personal well-being, promoting critical thinking, and enriching aesthetic and cultural experiences. Our Vision: Mt. San Antonio College strives to be regarded as one of the premier community colleges in the nation. We will be viewed as a leader in community college teaching, programs, and services. As a premier community college, we will provide access to quality educational programs and services, focusing on student success within a climate of integrity and respect. We will earn this reputation by consistently exceeding the expectations of our students, our staff, and our community. Demographics We recruit and retain quality employees who are reflective of our students and the community we serve, in addition to providing all personnel with equity and diversity training." The District is a proud Chicanx/Latinx, and Hispanic-Serving Institution, Asian American and Native American Pacific Islander-Serving Institution, and Minority Serving Institution, serving over 66,446 students based on the 2022-2023 academic year. The student population is as follows: * by Race/Ethnicity - 57.02% Latinx, 9.33% White, 19.36% Asian, 2.82% Filipino, 0.23% Pacific Islander, 3.33% Black/African American, 0.28% American Indian/Alaskan Native, 2.02% two or more races and 5.61% unknown; * by Gender- 54.35% Female, 42.91% Male, 0.47% Non-Binary, 2.27% unspecified; * and by Age - 46.03% ages 19 or younger, 20.37% ages 20-24, 9.05% ages 25-29, 5.64% ages 30-34, 3.87% ages 35-39, 5.04% ages 40-49, 10% ages 50 and older. The current employee population is as follows: * by Race/Ethnicity - 37% Latinx, 29% White, 15% Asian, 6% Black/African American, 1% Middle Eastern or North African, 1% Native Hawaiian or Other Pacific Islander, 2% Two or More Races, 9% unknown; * by Gender - 56.47% Female, 42.19% Male, 1.34% Non-Binary; * and by Age - 3.94% ages 20-29, 19.46% ages 30-39, 30.21% ages 40-49, 46.39% ages 50 and older. Equal Employment Opportunity Policy The College is an equal opportunity employer. The policy of the College is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and Vietnam-era veterans. No person shall be denied employment because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (gender), age, sexual orientation, or the perception that a person has one or more of these characteristics. The District works to create an inclusive environment that provides a safe-haven for international students, veterans, re-entry students, LGBTQIA+ students, and students of various learning styles regardless of citizenship status. We are committed to hiring Faculty, Staff, and Management that understand how cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial, and human understanding; and provides positive role models for all students. Overview Under the support of the Basic Needs Resources Program Specialist, the SRN Lead will provide support to the Student Resource Navigator Service. On a temporary basis provides services in support of student services programs, divisions, and departments. Minimum Qualifications High School Diploma or Equivalent Application Procedure Complete application packets will be accepted until the position is filled; however, applications submitted by 11:59 p.m. (PST) on the listed Close Date are assured consideration. Applicants must submit all of the following materials online: 1. Mt. San Antonio College online application. 2. A cover letter describing how the applicant meets the required education and experience. 3. A detailed resume that summarizes educational preparation and professional experience for the position. Essential Duties & Responsibilities 1. Peer-to-Peer Navigation Support: a. Providing navigation support: a collaborative process which involves Identifying, planning, accessing, advocating for students' basic needs resources, supports, and services b. Providing highly individualized recommendations for services and supports, that are particular to each student's circumstances c. Guiding students through complex application processes for public benefits d. Helping students navigate different departments and programs on campus and in the surrounding community 2. Student Resource Navigator Support: a. Staying up to date with Basic Needs program updates, policies and procedures. b. Checking in with Navigators daily to assess for any support they may need including case conferencing, EAB Navigate Support, general questions or concerns. c. Providing guidance with solving support d. Creating email templates for navigators to use 3. Quality Control: a. Proficiency in navigating the EAB Navigate Campus Program b. Reviewing navigator appointment summaries and alerts for accuracy c. Keeping track of navigator open cases and ensure they are closing cases in a timely manner d. Review intake forms and send to appropriate navigator for their appointments e. Address urgent student needs when appropriate f. Ensuring navigators are keeping the workspaces clean and organized 4. Resource Management a. Distributing vouchers to students, both physical and e-vouchers b. Tracking voucher distribution in excel c. Keeping track of voucher availability and notifying Program Specialist when running low d. Continuously updating community resources list e. Processing applications/referrals to community partnerships when appropriate 5. Job Expectations: a. Display a positive and respectful attitude b. Work with honesty and integrity c. Maintain good attendance d. Arrive to work on time e. Able to multitask effectively f. Display professional conduct g. Dress appropriately h. Be flexible and open to change i. Communicate effectively with supervisors, navigators, colleagues, campus staff and students Preferred Qualifications * Previous experience in a supportive role within student services. * Experience leading a team License(s) & Other Requirements Working Environment: Physical Demands Hazards Conditions of Employment The person holding this position is required to be present on Mt. San Antonio College's campus to perform all essential duties and responsibilities. Notice to all prospective employees - The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Administrative Procedure 3518, titled Child Abuse Reporting, as a condition of employment. As required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Mt. San Antonio Community College Annual Security Report is available here: Mt. SAC Annual Security Report. The person holding this position is considered a 'Responsible Employee' under Title IX of the Educational Amendments Act of 1972 and is required to report to the College's Title IX Coordinator all relevant details reported to him or her about an incident of alleged sexual misconduct including sexual harassment, sexual assault, dating and domestic violence and stalking. Conflict of Interest Mt. San Antonio College employees and the Board of Trustees members shall not engage in any employment or activity that is inconsistent with, incompatible with, or in conflict with Mt. San Antonio College's Administrative Procedures (AP 2710 Conflict of Interest, AP 2712 Conflict of Interest Codes). District Rights We reserve the right to re-open, re-advertise, delay, or cancel filling this position. This recruitment may be used to fill future vacancies.