Company Description

Webapphealing Technology is a rapidly growing software development company that delivers bespoke solutions to clients worldwide. With over 11 years of continuous growth and a global presence with offices in the USA, India, UK, and Germany, we pride ourselves on tackling complex projects and bringing them to life with beauty and simplicity. We offer end-to-end technology services, including digital branding, social media marketing, mobile app development, Salesforce services, web design, and web development. We aim to forge long-term relationships with our clients by delivering accurate, comprehensive, cost-effective, and efficient services.

Role Description

This is a full-time, on-site role for an Information Technology Business Development Manager located in Noida. The role involves identifying new business opportunities, managing existing accounts, and developing strategic business development plans. The candidate will be responsible for communication with clients, understanding their requirements, and proposing suitable IT solutions. Additional responsibilities include tracking industry trends, negotiating contracts, and collaborating with the internal team to meet client expectations.

Key Responsibilities:

• Outbound Calling: Proactively contacting potential customers to promote products or services. 
• Inbound Calling: Answering customer inquiries, concerns, and complaints. 
• Lead Generation: Identifying and qualifying potential customers who may be interested in the company's offerings. 
• Sales: Persuading customers to make purchases or schedule appointments. 
• Customer Service: Addressing customer needs, providing solutions, and ensuring customer satisfaction. 
• Documentation: Maintaining accurate records of customer interactions in a CRM system. 
• Following Scripts: Adhering to communication scripts and guidelines to ensure consistency and professionalism. 
• Sales Goals: Meeting individual and team sales targets by effectively promoting products or services. 
• Product Knowledge: Understanding the features, benefits, and pricing of the company's products or services. 
• Relationship Building: Developing and maintaining positive working relationships with clients. 
• Data Management: Updating customer information and tracking progress in CRM systems. 
• Market Research: Staying informed about market trends, competitor activities, and customer preferences. 

Qualifications:

• Excellent verbal and written communication skills.
• Good interpersonal skills and customer handling skills.
• Ability to handle pressure and work independently.
• Basic computer skills and knowledge of CRM systems.
• High school diploma or equivalent.
• Previous experience in sales, customer service, or telemarketing is an advantage.
• Ability to learn quickly and adapt to new situations.
• Strong listening skills and ability to understand customer needs.