Job Title: Store Supervisor (F&B industry)

Reports to: Operation Manager

Job Summary:

The Store Supervisor is responsible for overseeing daily operations in a food and beverage outlet. This includes managing staff, ensuring high-quality customer service, maintaining hygiene standards, and supporting the outlet’s profitability through efficient operations. The supervisor acts as a bridge between the service staff and management, ensuring smooth communication and workflow.

Key Responsibilities:

1. Operational Management:

• Supervise and coordinate all front-of-house activities during shift operations.
• Ensure smooth opening, running, and closing of the outlet.
• Monitor and maintain service standards and ensure guest satisfaction.
• Handle guest complaints and resolve issues in a professional manner.

2. Staff Supervision:

• Assist in scheduling shifts and managing staff rosters.
• Conduct daily briefings, assign tasks, and monitor performance.
• Train new and existing staff in service protocols and outlet procedures.
• Motivate team members and foster a positive working environment.

3. Customer Service:

• Ensure excellent guest experience through prompt, courteous, and professional service.
• Engage with guests to gather feedback and improve service quality.
• Maintain a visible presence in the dining area during peak periods.

4. Inventory and Stock Control:

• Monitor stock levels of supplies, beverages, and equipment.
• Assist in ordering and receiving stock.
• Reduce wastage and ensure proper storage of items.

5. Compliance and Safety:

• Ensure compliance with hygiene, health, and safety regulations.
• Monitor cleanliness and maintenance of the outlet.
• Conduct regular checks of the dining area and service equipment.

6. Financial Assistance:

• Assist with daily sales reports, cash handling and billing procedures.
• Support cost control initiatives and upselling efforts to increase revenue.

Requirements:

• Min. 3 years of proven experience in a supervisory role in F&B or hospitality
• Strong leadership, organizational, and communication skills.
• Ability to in fast-paced environments and flexibility to work in shifts, weekends, and holidays
• Knowledge of POS systems and basic administrative tasks.

Preferred Qualifications:

• Diploma or degree in Hospitality Management or a related field
• Knowledge of restaurant operations, including food safety regulations and inventory management.
• Excellent communication both in Bahasa and English.
• Strong leadership skills with the ability to motivate and develop a team.