Job Description

Position: Store Manager

Location: Motcomb Street, Knightsbridge, London

Employment Type: Full-time

About Us

New and Lingwood is a heritage British brand known for its exceptional craftsmanship, sartorial elegance, and commitment to tailoring excellence. Our new Motcomb Street store represents an exciting chapter in our journey, offering a curated blend of ready-to-wear collections and bespoke made-to-measure services tailored to our discerning clientele.

Role Overview

Reporting to the Head of Operations, as the Store Manager, you will be responsible for leading all aspects of store operations while cultivating an exceptional shopping experience. With a strong focus on made-to-measure services, you will serve as the face of the brand, ensuring clients receive a premium and personalised experience. Your leadership will drive sales, nurture client relationships, and uphold the brand’s reputation for excellence.

Key Responsibilities

1. Leadership and Team Management

• Recruit, train, and develop a high-performing team aligned with the brand's values.
• Motivate and manage staff to achieve sales targets and deliver impeccable service.
• Conduct regular performance reviews and provide ongoing coaching.

2. Made-to-Measure Expertise

• Deliver a seamless made-to-measure experience, from consultation to delivery.
• Educate clients on fabric, fit, and customisation options to create unique garments.
• Collaborate with tailors and suppliers to ensure timely production and exceptional quality.

3. Client Relationship Management

• Build and maintain strong relationships with new and existing clients, fostering loyalty.
• Maintain a robust client book and use CRM tools to track client preferences and purchasing history.
• Host exclusive events to showcase collections and engage the local community.

4. Store Operations

• Ensure the store meets visual merchandising and operational standards.
• Manage inventory, including made-to-measure orders, ready-to-wear collections, and accessories.
• Oversee financial reporting, budgeting, and KPI achievement.

5. Brand Representation

• Function as an ambassador for New and Lingwood, promoting the brand in-store and externally.
• Stay informed about industry trends, tailoring techniques, and competitor activity.
• Uphold the heritage and ethos of the brand in all client and team interactions.

Skills and Qualifications

• Proven experience as a Store Manager or similar role, preferably in luxury menswear or tailoring.
• Expertise in made-to-measure services, with a passion for personalised client experiences.
• Strong leadership and team management skills with a focus on performance and development.
• Excellent communication, interpersonal, and clienteling skills.
• Solid understanding of store operations, including sales targets, KPIs, and stock management.
• A keen eye for detail, aesthetics, and craftsmanship.

What We Offer

• Competitive salary with performance-based bonuses.
• Generous employee discount on New and Lingwood products.
• Opportunities for professional development and advancement within the company.
• A dynamic and supportive work environment in a prestigious Knightsbridge location.