A little bit about us!

At Snoonu, we hold the belief that technology has the power to make anything possible.

Our Vision: to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

Our Mission: To radically transform how people live by leveraging technology to connect them with endless possibilities.

• Be Customer Obsessed - “Focus on the customer and all else will follow.”
• Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”
• Work Smart and Deliver Results - “You can do more by doing less, better, and faster.”
• It's All About People - “Be a Team player, together we are stronger.”
  
  

Job Overview

As a Store Manager, you will be responsible for the overall operation and success of the retail store. Your role involves leading and managing the store team, ensuring excellent customer service, and optimizing the store's performance.

Operations Management

(Some of) What you will be doing:

• Lead and supervise the day-to-day operations of the dark store, including order fulfillment, inventory management, and logistics
• Implement and optimize operational processes to enhance efficiency and productivity
• Collaborate with cross-functional teams to streamline operations and resolve any operational challenges
• Expiry Management (FIFO, RTV, Wastage Management
  
  

Quality Assurance

• Maintain high-quality service standards for shop deliveries, ensuring accuracy and timeliness
• Implement and enforce quality assurance measures to minimize errors and customer complaints
• Conduct regular audits to ensure compliance with quality standards and operational procedures
  
  

Vendor Relations

• Build and maintain strong relationships with shop partners, serving as the primary point of contact
• Negotiate and establish contracts with new shops, ensuring alignment with company policies and objectives
• Collaborate with shop partners to optimize inventory management and order processing
  
  

Stakeholder Management

• Work closely with cross-functional teams, including logistics, customer support, and finance, to ensure smooth and seamless operations
• Foster a positive and collaborative work environment, leading by example and promoting teamwork and cooperation
  
  

Facility Management

• Oversee facility maintenance and ensure a safe and functional working environment for employees
• Coordinate with external vendors and service providers for facility-related services, such as cleaning, maintenance, and repairs
• Implement measures to optimize facility utilization and minimize operational disruptions
  
  

Learning And Development (L&D)

• Develop and implement training programs for store staff to enhance their skills and knowledge
• Identify L&D needs and opportunities for continuous improvement within the team
• Foster a culture of learning and development, encouraging employees to pursue growth opportunities and career advancement
  
  

Data Analysis

• Utilize data analytics to monitor performance metrics, identify trends, and make data-driven decisions
• Identify areas for improvement and implement strategies to enhance operational efficiency and customer satisfaction
• Provide regular reports and updates to management on key performance indicators and operational insights
  
  

Team Management

• Manage the complete team on ground and a direct line manager
• Set and monitor key performance indicators (KPIs) related to operational efficiency, customer service, and team performance
• Develop and implement employee development plans and conduct skill gap analysis to identify training needs
• Drive efficiency gains and ensure effective interdepartmental communication to achieve organizational goals
  
  

Attitude matters most but do you have any of these?

• Minimum 3 to 5 years’ experience in a similar role
• Strong leadership and team management skills
• Excellent negotiation, communication, and vendor management skills
• Ability to work in a fast-paced environment, handle multiple priorities, and drive results
• Strong analytical and problem-solving abilities
• Knowledge of sales, customer service, product quality and inventory principles