Tincture & Tone Store Manager – Join Our Wellness Revolution!

$70,000 -$75,000 + Super + Bonuses

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About Us

Tincture & Tone is on a mission to redefine wellness with a bold and modern approach to naturopathic care. Our unique blend of expert naturopathic advice, thoughtfully curated products, and exceptional customer service makes us a leader in wellness innovation. We’re growing fast — and on the lookout for a Store Manager who lives and breathes health, thrives on leadership, and knows how to create magic on the retail floor. You’ll energise the team, uplift every customer experience, and hit sales targets with heart — turning feel-good service into high-impact results.

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Why You’ll Love Working With Us

• Competitive Pay & Bonuses: Above-award salary plus super, performance-based bonuses, and team perks.
• Be Part of Something Bigger: Join a fast-growing wellness brand that blends traditional and modern health solutions.
• Innovation-Driven Environment: Access modern tools and tech that minimise admin time so you can focus on making a difference.
• Professional Growth: Ongoing development opportunities, mentorship, and training.
• Collaborative Culture: Join a supportive, fun, and vibrant team that thrives on teamwork and shared goals.
  
  

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About The Role

As the Store Manager, you’ll be at the heart of our operations, leading the retail team and collaborating closely with the naturopaths to deliver exceptional experiences. You’ll oversee daily operations, foster a positive team culture, and ensure our store thrives in both sales and client satisfaction.

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What You’ll Do

• Leadership & Team Development: Inspire, mentor, and lead the retail team while collaborating with naturopaths to maintain seamless client care.
• Customer Experience: Ensure the store delivers exceptional service, from consultations to retail support, and handle any escalated customer service matters.
• Operations Management: Oversee opening/closing duties, stock control, and POS operations to maintain an efficient and organised store.
• Sales Performance: Drive store performance by meeting sales targets, encouraging rebooking’s, and promoting product recommendations aligned with client treatment plans.
• Naturopathic Expertise: Provide on-the-floor support with consultations as needed and ensure the team follows agreed advice protocols.
• Collaboration & Communication: Act as the key link between the store and head office, sharing feedback and aligning with company goals.
• Event Coordination: Assist in planning and running in-store events, such as information nights and wellness workshops.
  
  

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What We’re Looking For

• Qualifications in Naturopathy, including current Naturopathic Association Registration and Professional Indemnity Insurance – essential.
• Proven experience in retail or team leadership roles.
• Exceptional communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Flexibility to work weekends, late nights (Thursdays) and public holidays as required.
  
  

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Your Key Attributes

• Leadership-Driven: You lead by example and foster a positive, collaborative team culture.
• Customer-Focused: You go above and beyond to ensure client needs are met with care and professionalism.
• Solutions-Oriented: You handle challenges calmly and effectively.
• Passionate About Wellness: You have a genuine passion for health, wellness, and making a positive impact.
• Retail-Savvy: You understand the rhythm of retail, with a sharp focus on driving product sales and maximizing every customer interaction.
  
  

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Ready to Join the Team?

Check out the Welcome to Tincture & Tone Video here https://www.youtube.com/watch?v=7UuLb6aHjLE

This is your chance to be part of an exciting new chapter in the wellness industry. If you’re passionate about leadership and health science and want to work in an innovative and supportive environment, we’d love to hear from you.

Apply now and help us redefine wellness at Tincture & Tone!