Overview

The Staff Training Coordinator assists the Health Services Learning and Operational Effectiveness Leader in the planning, and implementation of internal onboarding training programs, policies, and procedures. This position supports Health Center Managers (HCMs) and Reproductive Health Assistants (RHAs) to provide on-site and classroom training and guidance to empower staff to be effective members of the Health Services team. Abides by the organization's mission in performing job duties. Demonstrates an understanding and commitment to PPGT's culture of quality, safety and risk awareness.

Responsibilities

• Provides on-site training and mentoring for Reproductive Health Assistants in performing a variety of responsibilities in direct patient care in adherence to PPGT's medical standards and guidelines and Planned Parenthood's In This Together Service Standards.

• Exemplifies and coaches staff to practice a patient-centered approach to healthcare delivery centering Planned Parenthood's customer service values as demonstrated by interactions showing respect, knowledge, responsibility, compassion and access to care.

• Trains staff to provide information about medical services and referrals, answers questions in a non-biased, non-judgmental, and non-directive manner to allow patients to make informed decisions regarding their health.

• Understands and complies with regulations from all governing entities and health center protocols including but not limited to Patient Rights, Child Abuse identification and reporting, infection control, laboratory protocols, emergency evacuation, risk management, and Occupational Safety and Health Administration (OSHA), safety standards.

• Evaluates current processes and identifies operational improvements to increase efficiency; assists in developing a systems-based approach for staff.

• Delivers technically sound training for the organization's electronic health record system (NextGen) to all Health Services team members.

• Works with HCMs to monitor the progress of new hires throughout the onboarding period to ensure needs are met and training documentation is maintained.

• Works to identify employee competency and skill gaps for health center staff, provides feedback regarding possible areas of improvement and develops tailored training to meet the assessed needs as appropriate.

• Evaluates performance and effectiveness of health services training programs, provide recommendations for improvement.

• Creates and updates of a training manual and job aids for health center staff

• Assists in the creation and facilitation of initial and ongoing training initiatives to inform and advise staff of practices and procedures.

• Maintains current knowledge of training techniques, adult learning styles as well as reproductive healthcare, contraceptive methods, Sexually Transmitted Infection (STI) testing, and other services offered by the organization.

• Contributes to training policies and schedules utilizing knowledge of identified training needs, business systems, or changes in products, procedures or services. Documents training completion and ensures records are maintained per organization requirements.

• Has unrestricted access to patient-protected health information (PHI) on paper and electronic forms health records for purposes of treatment, payment, and/or healthcare operations. The use of a patient's protected health information should be limited to information needed for the specific task that is being performed or requested by the individual patient. Disclosure of any patient information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid patient authorization. Adheres to minimum necessary rule.

• Ensures achievement of agency goals, vision and mission.

• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications

H/S Diploma or equivalent and 5 years related experience. Bachelor's degree may be substituted for 2 years of related experience, and an Associate's degree or Medical Assistant certification may be substituted for up to 1 year of related experience. Related experience: direct patient care experience in a health care facility (e.g. medical assistant, patient care technician, certified nursing assistant, phlebotomist) or relevant employee training experience. Planned Parenthood experience preferred. Electronic Practice Management system or Electronic Health Records system experience preferred (EPM/EHR).