Your Impact: We are seeking a Staff Site Reliability Engineer (Infrastructure & Site Reliability Engineering) with extensive experience in AWS, AZURE, Kubernetes, and GitOps to lead our Site Reliability Engineering (SRE) team. The successful candidate will deeply understand SRE practices and have a track record of implementing high-quality site reliability engineering practices (SLAs, SLOs, Proactive Alert Management, Incident Response/Review, Postmortems, etc.). In this role, you will work with our SRE and cross-functional engineering teams to develop and operate our development and production infrastructure and operations Your Role * Work collaboratively with software engineering on infrastructure and deployment requirements; * Contribute actively and assist in our automation and observability initiatives * Build and maintain operational tools for deployment, monitoring, and analysis of cloud (AWS & AZURE) infrastructure and systems * Collaborate with senior team members in responding to production incidents, actively contribute to postmortems, and engage in continuous improvement efforts as part of on-call rotations for exposure to critical issue resolution * Establish and drive operations performance through SLOs * Provide project management, sprint planning, and road-mapping support to the SRE team * Expert-level technical skills and ability to provide mentoring to team members * Our team uses practices to maximize our development velocity, including but not limited to: continuous integration/deployment, code review via GitHub pull requests Your Experience * Strong customer orientation * Excellent interpersonal and organizational skills * Attention to detail and focus on quality * Strong communication skills to effectively liaise with both technical and non-technical staff * Ability to act decisively and work well under pressure * Must be a collaborative problem solver * Strong bias for ownership and action Qualifications: * At least 10 + years of experience designing, building, and maintaining SAAS environments * 6+ years of experience designing, building and maintaining AWS/AZURE infrastructure with Terraform * 3+ years of experience building and running Kubernetes, Clickhouse, MySQL, and Kafka clusters * Experience with observability (monitoring - logging, tracing, metrics) * Experience with GitOps CI/CD processes * Experience with scripting with Python, Go (Golang), bash, or PowerShell and AWS CLI tools * Experience with security operations - security policies, infrastructure, key management, setup of encryption at rest, and transport