Position: Supportive Services for Veteran Families (SSVF) Case Manager Department: Veteran Services Reports to: SSVF Program Manager Pay Status: Exempt Location: 2 Positions open: 1- NH Seacoast Region Area / 1- Statewide - FLOAT Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed SSVF Case Manager to help further our mission. The Job: Provide case management services under a VA-funded Housing First grant, aimed at achieving housing stability for Veteran households. This role is responsible for establishing and maintaining linkages with VA and community-based resources, coordinating collaborative community efforts, and advocating on behalf of participants in Harbor Care's Supportive Services for Veteran Families (SSVF) program. About Harbor Care: Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral health, addiction treatment, and more in collaboration with many community partners. Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV/AIDS Task Force. We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as: primary, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to end homelessness, help change and save lives. Benefits: At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include: Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life's challenges. Duties & Responsibilities *

Provide strengths-based case management to assigned SSVF households. Services include, but are not limited to: screening, intake, assessment, development of Housing Stability Plans, budgeting, ongoing monitoring, connection to appropriate community resources, follow-up, advocacy, appropriate discharge planning, and outcome tracking. * Monitor participant progress on Housing Stability Plans and update or extend plans as needed to support housing stabilization goals. * Maintain accurate and timely documentation of all case management activities, including case notes, client files, and entries into the Homeless Management Information System (HMIS). * Adhere to the policies and procedures outlined in the SSVF Program Manual. * Uphold strict client confidentiality standards at all times. * Represent Harbor Care and coordinate with internal and external service providers to support participant needs. * Engage in ongoing professional development and stay current on best practices related to veterans and homelessness. * Attend all SSVF team meetings, relevant regional coordination meetings, webinars, and trainings. * Conduct outreach to identify veterans experiencing homelessness and connect them with housing resources. * Maintain an up-to-date calendar of professional activities in Outlook. * Coordinate with the Outreach Lead, Community Data Specialist, and Housing Navigator to effectively address veteran needs. Job Requirements * Strong writing, reading, listening and speaking communications skills. * Ability to set and observe appropriate boundaries with clients. * Able to maintain a professional, customer service-oriented attitude at all times. * Strong team/ consensus building skills * Ability to meet with households with diverse needs and challenges * Display a high level of initiative, effort and commitment towards completing assignments efficiently. * Able to meet a flexible work schedule * Be aware of and adhere to all HIPAA rules and regulations and must be an active participant in safety measures for ensuring confidentiality of information as it relates to clients and this agency * Ability to work independently * Clean Driving Record Other Core Competencies expected: time management, attention to detail, crisis management, interpersonal skills, reliability, collaboration, initiative and community organizational understanding Educational and Professional Requirements: *

Associate's degree or Bachelor's degree in social work, Behavioral Science, or a related field preferred. * One to two years of prior experience in adult case management. * Familiarity with community resources related to homelessness and veteran services. * Experience working with vulnerable and/or homeless populations. * Proficient in Microsoft Office applications (Word, Excel, PowerPoint), Outlook, and Internet-based tools. Harbor Care's Commitment: Model and enforce the "Red Carpet Treatment" among staff and clients comprised of the following: * Earn our clients' trust. * Build long-term relationships. * Give Clients the best possible experience to make them feel like they're coming to a place they belong. * Provide the best quality of service. * Treat every Client with dignity and respect with each encounter. * You will prioritize communication from any Harbor Care employee seeking help for a client. Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.