Description

ECHO Health is a renowned company that develops revolutionary healthcare payment solutions and is regarded as a leader in the industry. Established in 1997, our state-of-the-art solutions connect payers, healthcare providers, and members seamlessly in a way that not only reduces costs but also advances efficiency, processing over 600 million in payment transactions and more than $140 billion in payments every year. You can trust us to empower you with the best tools and technology to improve your healthcare experience.

ECHO Health is a workplace that fosters a dynamic environment, which our employees greatly enjoy. We are proud of our employees who possess a collaborative and innovative attitude, which helps them to thrive in this fast-paced workplace. Our company culture, benefits, and continuous opportunities for learning and growth have resulted in ECHO Health experiencing exponential growth within the industry.

Excited to bring your analytical skills to a fast-paced, dynamic environment? Join us on-site in Westlake, Ohio, as a Business Systems Analyst!

As a key player on our team, you’ll bridge the gap between clients, vendors, and our internal tech teams—driving impactful solutions and ensuring flawless execution. You'll take ownership of researching system issues, documenting technical requirements, updating configurations, and validating deployments.

This role is perfect for someone who thrives in a collaborative, entrepreneurial setting and takes pride in delivering top-tier service. If you're self-motivated, detail-oriented, and passionate about making things work better—this is your opportunity to shine.

Let’s build something great—together.

What Your Responsibilities Will Look Like

• Serve as product Subject Matter Expert internally & externally
• Develop and maintain effective, strong working relationships with new and existing clients
• Communicate effectively & autonomously with clients, including executive-level stakeholders, technical resources, and end users
• Support the implementation of project plans in coordination with Project Management
• Perform technical research utilizing systems and data (Microsoft SQL, stored procedures, etc.) to resolve business issues in the most effective and productive manner
• Transform stakeholder requests and business needs into effective User Stories with appropriate documentation (functional requirements, technical specifications, mapping documents, system designs, etc.) and acceptance criteria
• Manage stakeholder expectations relative to planning & execution by serving as liaison between stakeholders and the Dev Team
• Participate in daily stand-up meetings
• Support DEV & QA throughout the SDLC
• When and where necessary, coordinate development & deployments with corresponding teams
• Perform post-deployment validation
• Identify and implement opportunities for improvement (escalating when necessary)
• Ability to support business travel if necessary
  
  

Qualifications To Be a Business Systems Analyst

• 5+ years of experience in a Business Systems Analysis role or related role
• Bachelor’s degree in a related field is ideal
• Expertise in business systems analysis, project management, and the software development lifecycle (SDLC)
• Working knowledge of and experience with relational databases (SQL), querying data, and reading code
• Excellent analysis, critical thinking, and organizational skills
• Working knowledge of Microsoft Office suite of products
• Experience performing post-deployment validation
• Excellent written communication skills – documentation, flowcharts, & presentations
• Excellent verbal communication skills – business partners, senior executives, developers, & other cross-functional team members
• Ability to work independently & effectively in a fast-paced, results-oriented environment
• Experience w/ the Agile methodology
• Experience w/ Product Management/Development Tools (Jira, Azure/TFS, etc.)
• Experience w/ DevSecOps & Continuous Delivery/Improvement
  
  

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktops, servers, phones, photocopiers, filing cabinets, and fax machines. Does require some travel.

Physical Requirements

While performing the duties of this job, employees are regularly required to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to operate standard office equipment; reach.

ECHO is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.