Job Summary

Senior role in the production management function that support the firm’s various business functions.

Responsibilities

• Work actively with team members to analyze and resolve application issues
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
• Adopt various tools developed by App Bank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts / processes that can be automated and then work with App Bank Engineering team in automating them
• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
• Actively participate in Change management process with view to manage risk in production environment
• Build and improve run books for generalists to minimize operational errors and gain fungibility / efficiency
• Develop reports that provide trending statistics to track and manage application health and support service performance
• Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
  
  

Minimum Education And Experience Requirements

Bachelor’s degree (U.S. or equivalent) and Five (5) years of relevant work experience or a Master’s degree (U.S. or equivalent) and Three (3) years of relevant work experience

Must Have Skills/Qualifications

• Core concepts of object oriented programming & data structures with practical implementation scenarios / use cases
• Problem solving in a development or production environment, including experience observing patterns, debugging issues, analysing root cause and suggesting solutions to resolve issues
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions
• Strong knowledge of SQL / RDBMS environments, especially Sybase ASE/IQ & DB2. - Knowledge of Object Oriented programming languages: Java / C / C++ - Knowledge of Scripting languages: Shell script, Perl, JavaScript or Python.
  
  

Preferred Additional Skills / Qualifications

• Experience in the Financial Service Industry
• Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud
• Engineering Degree in Computer Science
• Prior experience in a support/maintenance heavy development role