Job Title: Senior Technical Content Writer

Location: Gurugram

Job Type: Full-Time (Work from office mode )

About Enpass:

Enpass is a globally trusted password and passkey manager with over a million users

worldwide. Headquartered in the United States, Enpass provides a robust solution for

consumers and businesses of all sizes to prevent cybersecurity breaches caused by

phishing and poor password practices.

Featured prominently on the Apple App Store and Google Play Store, Enpass supports all

major platforms, including mobile, desktop, and browsers, delivering seamless

accessibility and unmatched user experience. A true differentiator, Enpass empowers

customers to retain full control of their data, offering unparalleled data sovereignty—a vital

edge in today’s security-conscious landscape.

Role Summary:

The Technical Content Writer is responsible for creating and managing high-quality

documentation tailored to both B2B and B2C audiences, enhancing user understanding

and engagement with our product.

The Key areas will include defining documentation strategies, creating and updating

materials for product releases, addressing the needs of enterprise clients with in-depth

guides, and innovating content delivery across formats and platforms. The writer will also

focus on optimizing knowledge management practices and continuously improving

documentation based on user feedback and performance metrics.

Key Responsibilities:

Documentation Structure and Strategy:

• Constantly improve the documentation structure to ensure consistency and

accessibility across all materials.

• Refine the overall strategy for documentation, identifying areas for improvement

and keeping content relevant.

• Evaluate and adapt content to meet the needs of different user bases (e.g., B2B

enterprise clients and B2C customers).

Content Creation and Updates:

• Create and maintain documentation for product releases, including release notes,

feature highlights, and updates.

• Regularly update and enhance support materials, such as:

o User manuals

o FAQs

o Troubleshooting guides

o Platform-specific guides

• Develop comprehensive customer use case documents that illustrate real-world

applications of the product.

• Develop comprehensive, technically accurate content tailored to enterprise

audiences.

• Create and maintain implementation guides for specific use cases of enterprise-

grade solutions.

Knowledge Management and Analytics:

• Identify gaps in internal and external knowledge bases and address them as

needed.

• Track documentation performance using analytics tools, measuring KPIs like

usage, relevance, and engagement, and optimize content accordingly.

Content Innovation and adaptability:

• Adapt documentation for multiple formats (PDFs, web pages, eBooks,

brochures) and ensure compatibility across platforms.

• Develop creative and visually engaging content, including infographics,

flowcharts, and video tutorials.

• Stay updated on emerging trends in technical writing, tools, and enterprise

technologies to bring fresh ideas to the documentation process.

Required Skills & Qualifications:

• Bachelor's Degree with experience in technical writing and/or technical

documentation for software systems.

• 5+ years of experience in technical writing, preferably in Enterprise SaaS or

related fields.

• Proven expertise in creating and managing content for B2B and B2C audiences.

• Hands-on experience with help authoring tools like Confluence wiki, Document

360, Adobe RoboHelp, or similar platforms.

• Understanding of enterprise technologies and frameworks.

• Strong ability to create customer-centric content such as release notes, user

manuals, and customer success stories.

• Knowledge of cybersecurity concepts (password management, encryption,

compliance standards) is a plus.

• Exceptional analytical skills to identify gaps and track documentation

performance.

• Expertise in managing documentation structures, version control, and creating

strategies to redefine content.

What does success look like?

• Establish a scalable and well-organized documentation framework that ensures

consistency and ease of access.

• Demonstrate the ability to identify gaps in existing documentation and

implement improvements proactively.

• Tailor content to meet the needs of B2B enterprise clients and B2C customers.

• Demonstrate measurable improvements in user satisfaction and product

adoption through accessible and impactful documentation.

Why join us?

• By joining our team, you will play a pivotal role in this mission, working towards

delivering innovative, customer-focused solutions that open a world of

possibilities.

• Competitive salary and benefits package. (Mediclaim & gratuity on and above

CTC).

• Opportunity to work in a fast-paced and dynamic environment.

• Be part of a team that is passionate about building a leading password

management solution.

• Make a real impact on user experience and Enpass's overall success.

Who can apply?

This role is ideal for experienced technical writers, particularly those with 5+ years in

enterprise SaaS or related fields. Additionally, professionals who have worked in tech

support roles with significant experience in client interaction and documentation are

encouraged to apply. Candidates from product-based companies with a background in

creating and managing technical content for both B2B and B2C audiences are the most

suitable ones. A strong understanding of enterprise technologies, content strategy, and

knowledge management is a big plus.

How to apply?

To apply, please send your updated resume along with a personalized cover letter to

[email protected]. In your cover letter, highlight your relevant experience, skills, and explain

why you're passionate about joining the team at Enpass. We look forward to learning more

about you!