Introduction A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey. Your role and responsibilities HashiCorp is looking for an experienced Senior Technical Program Manager with a strong background in cloud platform and a demonstrated history with compliance work, with PCI knowledge as a bonus. The selected candidate will also impact product and customer success through personal accountability, a demonstrated track record of success, subject matter expertise, and great interpersonal relationships. As part of the R&D Operations team, you'll improve and execute on the operations of the R&D organization, including Hashicorp Cloud Platform and/or Internal Platform. You will urgently drive complex programs and initiatives requiring close cross-functional collaboration across multiple disciplines and products, in a fast-paced environment. You will be responsible for bringing alignment and meaningful collaboration across engineering, product, design, security, GRC, marketing, pricing, and other cross-functional partners. You should have a strong appreciation for scaling up processes, thrive in a dynamic environment, and have excellent interpersonal skills. Our R&D team, as well as the other cross-functional teams you'll work with, are almost entirely remote. While prior experience working remotely isn't required, we are looking for team members who perform well given a high level of independence within an evolving working model. Excellent systems thinking, collaboration, communication, and team-building skills are required to collaborate effectively with organizational leaders in other functions. What you'll do (responsibilities) Drive outcomes, not outputs. Your background and experience will help define and implement an end-to-end telemetry solution quickly and efficiently Lead coordination for cross-product programs to ensure that the overall program is accounted for (end result, milestones, dependencies, and more) Work closely with leadership to drive the execution of strategic initiatives, such as telemetry, by proactively identifying risks & obstacles along with mitigation plans Manage the collaboration between engineering, product, design, and non-R&D functions by identifying priorities, defining cross-functional milestones, and delivering to plans Create and maintain program pages in line with the standard R&D Ops template Own systems for project documentation, status tracking, portfolios, data dashboards and communication between project stakeholders to ensure overall program health Establish, drive and continuously improve standards for processes that promote a high standard for product delivery and efficiency of teams Contribute to an environment that's conducive to a great execution culture and removes obstacles to project completion Work closely with leadership and operational teams on priority and productivity process improvements that aid in delivering value faster with greater accuracy and confidence This job can be performed from anywhere in the US Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise * Has worked within a cloud platform organization * Experience in an R&D program management role driving projects through full product life cycle * Knowledge of distributed software architecture and cloud technologies * Proven ability to creatively solve complicated problems * Demonstrated verbal & written communication skills, understanding of the needs of all stakeholders, and a track record of delivering projects Preferred technical and professional experience * Experience with PCI, compliance, and cloud platform deliverables * Familiarity with HashiCorp products * Experience in a rapid growth of the organization, working cross-functionally with teamscan delivering enterprise software * Strong bias for action and an intrinsic ability to deal with ambiguity ABOUT BUSINESS UNIT IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: * Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being * Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs * Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law * Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals * Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.