Job Title: Sr. Systems Engineer

Location: Minneapolis, MN

Duration: 12+ Months

Job Description:

Qualifications:

• Associate’s degree or industry certification in an applicable IT field, in addition to four years applicable experience in the design/administration/support of one or more platforms; or a Bachelor’s degree in an IT field, in addition to two years applicable experience in the design/administration/support of one or more platforms; or five years equivalent in depth experience in the above related areas.
• The ideal candidate will have thorough understanding of peripheral devices, connectivity and desk top based technology, utilizing network systems related to enterprise view. Candidate will have knowledge of multiple systems (operating/integration/architecture) and programming languages/methodologies. Previous airline experience is ideal.

Responsibilities:

• Primary role to certify and support hardware peripheral devices in client's Enterprise environment. Responsible for the evaluation, testing, certification, documentation, implementation, and support of hardware platforms. Expertise in device connectivity to include serial, USB and Network topologies. RFID experience a plus. Expertise in hardware firmware configuration. Knowledge and use of Tera Term and writing scripts in PowerShell required. Remote diagnostic problem solving and resolution. Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming. Certify and implement driver updates, upgrades, and/or changes into the environment. Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning.

Essential Responsibilities:

• Understand technical/business requirements gathered from the business units.
• Analyze, design, and document peripheral devices/platforms/systems to meet enterprise requirements.
• Certify, configure, document, install, maintain, test, and troubleshoot hardware systems.
• Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership.
• Provide technical support, as needed, to the enterprise
• Perform technical reviews comparing enterprise standard platform components with that of their leading industry competitors.
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
• Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure devices for production installation.
• Design and document enterprise support standards and procedures.
• Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models.
• Implement changes to devices with minimal impact to the business by following enterprise standards and procedures.
• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved.
• Provide on-site, and on-call 7x24x365 support, as needed.
• Coordinate activities with internal/external technology owners/service providers.
• Plan and implement life cycle management of hardware.
• Keep abreast of industry and technology trends.
• May perform other duties as assigned.