Senior System Administrator Position Overview: We are looking for an experienced and service-oriented Senior System Administrator to lead and coordinate our IT support operations across multiple business units within our organization. This role is responsible for ensuring high-quality, consistent technical support and service delivery to end users across diverse environments. The ideal candidate is a hands-on leader with a strong background in helpdesk ownership, user support, and cross-company collaboration. Key Responsibilities: * Support and lead a team of IT support specialists serving multiple companies and business units. * Oversee daily IT support operations, ensuring timely resolution of issues and minimal business disruption. * Develop and maintain service level agreements (SLAs), performance metrics, and support procedures across all entities. * Standardize IT support processes and documentation to ensure consistency and efficiency across teams. * Coordinate support for hardware, software, mobile devices, printers, remote access, and user accounts. * Manage helpdesk ticketing system and reporting tools to track and improve performance. * Collaborate with internal IT teams, system administrators, and external vendors to escalate and resolve complex issues. * Ensure end-user training, onboarding support, and technical documentation are up to date and accessible. * Lead support desk team meetings, coaching sessions, and performance reviews to support team development. * Identify opportunities for automation, self-service tools, and process improvements. * Provide exceptional customer service, demonstrating a clear communication style and ownership of all issues until resolution. * Provide hands-on support for Windows workstation desktops and laptops. Qualifications: * Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 5+ years of experience in helpdesk operations at an ownership or leadership level. What Do You Need to Succeed: * Expert knowledge of MS-Windows workstations, Active Directory, Azure, Exchange (on-prem and online), Intune, and Co-Pilot. * Expertise in Office 365 and its applications: Outlook, Teams, SharePoint, Excel, Word, PowerPoint, etc. * Experience with Adobe, Print Servers, VoIP systems, Teams/Zoom, VPNs, LAN/WAN, Wireless networks, DHCP, and mobile devices (iOS and Android). * Superior customer service and communication skills. * Strong sense of urgency and excellent organizational, time management, and task prioritization abilities. * Familiarity with remote support tools such as NinjaRemote and GoToAssist. * Ability to remain calm under pressure and adapt to changing demands. * Commitment to professional development and openness to feedback. * Demonstrated leadership, problem-solving, and documentation skills. * Willingness to be available for after-hours and weekend work as needed. * Ability to collaborate and work effectively in a team environment. Pay Range: $90,000 - $95,000 #MP1