At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!


Job Overview

The Community Engagement Program Manager is responsible for developing, implementing, and overseeing community engagement initiatives that align with T-Mobile’s retail store format community impact goals and objectives. This role involves collaborating with cross functional stakeholders to scope, develop, and deliver both “in-store” and “in-community” engagement programs that drive a meaningful connection to the community with purposeful programs that earn the trust of customers and their families for life. The ideal candidate will possess excellent communication skills, a strong understanding of community dynamics, and a passion for fostering positive relationships within the community.

Job Responsibilities:

• Program Development: Design and implement community engagement programs that align with the organization's goals and objectives.
• Stakeholder Collaboration: Build and maintain strong relationships with community members, local organizations, and other stakeholders.
• Event Coordination: Plan and manage community events, workshops, and meetings to promote engagement and participation.
• Outreach and Communication: Develop and disseminate communication materials to keep the community informed about program activities and opportunities.
• Resource Management: Oversee the allocation of resources, including budget management, to ensure the successful implementation of programs.
• Evaluation and Reporting: Monitor and evaluate the effectiveness of community engagement initiatives and prepare reports for senior management and stakeholders.
• Advocacy: Advocate for community needs and interests within the organization and with external partners.
• Team Leadership: Supervise and mentor program staff, interns, and volunteers to ensure program goals are met.
  
  
  

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor’s degree (Required) A Master’s degree is preferred.
• 7 years of experience in community engagement, program management, or a related area.
• An established record of retail community engagement success, multi-unit management, P&L oversight and proven program leadership (Required)
  
  
  

Knowledge, Skills, and Abilities:

• Knowledge: Passionate and knowledgeable about community development and engagement.
• Cultural Sensitivity: Empathetic and culturally sensitive.
• Relationships: Ability to build and maintain relationships with diverse community members and stakeholders.
• Business Analysis: Significant business analysis skills along with in-depth retail experience (Required)
• Negotiation: Excellent influencing and negotiation skills (Required)
• Project Management: Strong project management, analysis, and execution skills -- resulting in track record of successful achievements. (Required)
• Business Reporting: Proven ability to develop and produce reports from existing systems and multiple sources, consolidate and analyze results, create comprehensive pictures, and make/presents informed recommendations. (Required)
• Problem Solving: Demonstrated use of innovative yet analytical approaches to problem solving. (Required)
• Microsoft Office Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.) (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination.
• Travel: Travel Required (Yes/No):Yes
  
  
  

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $112,400 - $202,700

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ312805

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.