We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

CIBC's Contact Centre Corporate CFO and IR team supports the frontline by executing reporting and analytics for the Contact Centre, managing the credit card database, and overseeing data governance and management. As a Senior Reporting Analyst in the operations team you will be responsible to work within the operations teams to manage and action requests entering our MIS Mailbox. You'll work closely with our technology partners on any data discrepancies and support in resolving data failures, access controls and manage permissions for Cognos and Tableau access.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Data oriented -Proactive on current issues. Participate in projects/activities and investigations to develop knowledge about Operation processes. Perform analysis and data presentation/visualization skill. Analytical thinking while handing large data volume.
• Technical & Business Knowledge – Strong knowledge of Contact Centre and Support functions is key as you will be able to relate and provide recommendations for the business. Working experience with: SQL; Tableau ; Alteryx; MS Access Database; MS Office
• Establish and maintain relationships – with the various business groups to effectively communicate and provide key updates on reporting impacts on key projects and post measurement dashboards.
  
  

Who You Are

• You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
  
  

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions
  
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  
  

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Communication, Deliverables Management, Financial Planning and Analysis (FP&A), Financial Reporting and Analysis, Governance Reporting, Regulatory Requirements, Risk Assessments