• Lead the planning and implementation of IT service management projects
• Oversee project timelines, deliverables, and resources to ensure successful completion
• Provide technical expertise in SQL scripting to support project requirements
• Coordinate with cross-functional teams to ensure seamless project execution
• Monitor project progress and make necessary adjustments to meet deadlines
• Develop and maintain project documentation, including plans, reports, and status updates - Ensure projects adhere to company standards and regulatory requirements - Identify and mitigate potential risks and issues throughout the project lifecycle
• Facilitate communication between stakeholders, team members, and management
• Conduct regular project reviews and provide feedback to improve processes
• Utilize project management tools and methodologies to enhance efficiency
• Support the development and implementation of IT service management best practices
• Drive continuous improvement initiatives to optimize project outcomes - Collaborate with team members to troubleshoot and resolve technical issues
• Provide training and support to team members on IT service management and SQL scripting
• Ensure projects deliver value to the company and positively impact society
• Maintain a high level of customer satisfaction through effective project management
• Show proficiency in project management tools and methodologies
• Have a proven track record of successfully managing IT projects
• Display strong problem-solving and analytical abilities
• Be detail-oriented and highly organized - Show a commitment to continuous improvement and professional development
• Be able to work independently and as part of a team
• Have experience in developing and implementing IT service management best practices
• Be familiar with regulatory requirements and industry standards
• Demonstrate the ability to manage multiple projects simultaneously
  
  

Key Skills

# program manager , # SQL , # scripting skills , # Support

• Minimum Experience : 11 Yrs
  
  

Roles & Responsibilities

• Lead the planning and implementation of IT service management projects
• Oversee project timelines, deliverables, and resources to ensure successful completion
• Provide technical expertise in SQL scripting to support project requirements
• Coordinate with cross-functional teams to ensure seamless project execution
• Monitor project progress and make necessary adjustments to meet deadlines
• Develop and maintain project documentation, including plans, reports, and status updates - Ensure projects adhere to company standards and regulatory requirements - Identify and mitigate potential risks and issues throughout the project lifecycle
• Facilitate communication between stakeholders, team members, and management
• Conduct regular project reviews and provide feedback to improve processes
• Utilize project management tools and methodologies to enhance efficiency
• Support the development and implementation of IT service management best practices
• Drive continuous improvement initiatives to optimize project outcomes - Collaborate with team members to troubleshoot and resolve technical issues
• Provide training and support to team members on IT service management and SQL scripting
• Ensure projects deliver value to the company and positively impact society
• Maintain a high level of customer satisfaction through effective project management
• Show proficiency in project management tools and methodologies
• Have a proven track record of successfully managing IT projects
• Display strong problem-solving and analytical abilities
• Be detail-oriented and highly organized - Show a commitment to continuous improvement and professional development
• Be able to work independently and as part of a team
• Have experience in developing and implementing IT service management best practices
• Be familiar with regulatory requirements and industry standards
• Demonstrate the ability to manage multiple projects simultaneously
  
  

Education

• A Bachelor's degree in engineering or computer science, or a Bachelor's degree with significant work experience in technology Industry
  
  

Required

Preferred

Job Industries

• Other