About us At Auctane, we are united by a passion to help businesses deliver - whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items - over $200 billion worth - to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The Senior Product Strategy & Operations Analyst will play a key role in driving strategic initiatives, optimizing product operations, and ensuring seamless execution of high-impact initiatives. This role will focus on cross-functional product management initiatives, Jira administration, and the successful adoption of the Product Team Operating System, ensuring alignment and efficiency across teams. This position is hybrid (3 days per week in office) and is located in Austin, Texas . What will you be doing? Strategic Product Management & Execution * Lead and manage cross-functional strategic initiatives, driving execution across product, engineering, design, marketing, sales, and support. * Develop and maintain product roadmaps, milestones, and execution plans to drive accountability and on-time delivery. * Identify and mitigate risks, remove roadblocks, and ensure smooth execution of high-impact initiatives. * Work closely with product and engineering leadership to ensure product priorities align with company objectives. M&A and Partnerships Support * Support the evaluation, due diligence, and integration of product-related acquisitions. * Partner with product, engineering, and business teams to ensure seamless onboarding and alignment of acquired products. * Develop playbooks and best practices for M&A product integration. Product Operations & Process Optimization * Administer and optimize Jira, ensuring it is effectively utilized across product, design, and engineering teams. * Establish and maintain best practices for annual roadmap planning, sprint execution, and backlog management. * Drive adoption and continuous improvement of the Product Team Operating System, ensuring teams follow best practices for execution, collaboration, and reporting. * Implement process improvements to enhance team cadence, documentation, and operational workflows. Cross-Functional Collaboration & Change Management * Act as the program manager for key cross-functional initiatives, ensuring alignment and execution across product, engineering, marketing, sales, and customer success teams. * Develop and implement frameworks for decision-making, communication, and project execution across teams. * Lead training and adoption efforts for Jira and operational tools, ensuring teams are equipped with the right processes and best practices. * Drive change management initiatives to enhance efficiency, collaboration, and transparency. What are we looking for? * 5-8 years of experience in product management, strategy, and operations * Strong cross-functional product management experience, with a track record of leading complex initiatives across multiple teams. * Expertise in Jira administration, workflow optimization, and Agile methodologies. * Experience managing product operations, process improvement, and execution frameworks. * Highly analytical, with experience in Excel, SQL, BI tools, or other reporting platforms. * Excellent communication, stakeholder management, and problem-solving skills. * Proven ability to manage change, drive alignment, and execute at scale. What do we offer? * We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays. * Take the reins of your time off with our Flex Time Off policy - because work-life balance should always be in your hands! * We offer 12 paid holidays for all of our US employees! * 401k employer matching program - because your future deserves a friendly boost! * ️We conduct annual merit reviews to recognize and reward your hard work and achievements. * ️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events. * Attractive office space in the heart of central Austin, Texas (free drinks, snacks…). * Indulge in weekly catered lunches at our office - a delicious perk to fuel your work. * Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. * ️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc. * Employee Assistance Program. We offer up to 8 free mental health sessions. * We offer gym discounts to help you stay fit and healthy! * We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. * Employee Referral Program! We reward employees helping us find top talent! * An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive. Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) * Sit for prolonged periods of time * Utilize wrist and hands for a prolonged period of time * Walk short distances * Stand for short periods * Speaking and conversing with others * Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.