This is a hybrid role must be able to come to the office 1- 2 days a week located in West Chester PA.

Job Overview

This position’s primary responsibility is the coordination and technical hands-on implementation of strategic projects relative to growth of the networking infrastructure and technology. Secondarily, the incumbent is expected to work hands-on in all infrastructure activities in support of the LAN/WAN, including administration of servers, desktops, software applications and networking hardware.

Responsibilities

Organizational and Departmental Strategic Projects:

• Ensure effective and timely implementation of projects following the ITIL processes.
• Create and deliver project plans, progress reports and technical documentation throughout the life of projects.
• Act as the primary project manager and/or technical lead on projects.
• Work with the business units to analyze software and hardware needs.
• Collaborate with each department to determine how software updates, enhancements and new modules will affect and change operations within the department and credit union.
• Communicate and record client needs, issues, and internal needs when applicable and provide follow-up feedback to involved parties.
• Thoroughly test and document all updates, enhancements and new modules.
• Document all software for training purposes.
• Create and update internal reports.
• Demonstrate ability to learn, understand, and apply new technologies.
• Conform to shifting priorities, demands and timelines.
• React to project adjustments and alterations promptly and efficiently.
• Crosstrain other department staff members on new technology implementations.
• Work with outside vendors to optimize performance of the network.
• Develop strategic plans for future implementations relating to hardware and software.
• Participates in budget research and preparation.

LAN/WAN Administration:

• Assume a Level 3 support role for escalated Help Desk tickets.
• Ensure that written procedures are documented for all functions within the IT Department and are updated as needed.
• Participate in disaster recovery planning and quarterly testing to ensure the prompt and continued delivery of all information services.
• Responsible for quality reviews and standards; participates in audits.
• Perform additional duties as assigned.

Qualifications and Education Requirements

• Experience with Cisco Router and Cisco Switches Required
• Cisco UCS and ACI
• Masergy SDWAN highly preferred
• Cisco ISE preferred
• Minimum of five years’ networking in a banking environment, preferred.
• Working knowledge of the various networking architectures and protocols.
• Working knowledge of Network Capacity Planning, Performance Monitoring/Management and Network Design Architecture.
• Experience in Windows based networks and related protocols required.
• Experience with Exchange and Citrix environments preferred. MCSE Certification preferred.
• CCNA and/or CCSP Certification preferred.