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Sr. Network Consultant / Engineer

Location: Wisconsin

EDCi provides infrastructure and contact center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers, our customers receive the highest quality of product and service the industry has to offer.

As a Cisco Premier Partner, EDCi specializes in networking solutions such as switching, routing, firewalls, security, wireless, and IP telephony. We are committed to providing high-quality consulting services that drive business success for our customers.

The Sr. Network Consultant / Engineerwill play a critical role in delivering strategic and technical consulting services to our clients. This individual will leverage their expertise in Cisco technologies to design, implement, and support complex networking solutions. In addition to technical delivery, the Senior Engineer will collaborate with project managers, support sales initiatives, and act as a trusted advisor to clients.

At EDCi, we are more than just technologists. We are a team passionate about the work we do and a family dedicated to building on our strengths and improving our challenges both individually and collectively. Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you’re a seasoned network engineer with a passion for Cisco technologies and consulting excellence, we want to hear from you!

When you join the EDCi team, you’ll receive many perks, such as:

• Remote work from home
• Paid holidays, vacation and sick time
• Bring Your Own PC Policy
• Cell phone reimbursement
• Casual dress
• Funded training and certifications
• Health, dental & vision insurance
• 401K match
  
  

And much more!

RESPONSIBILITIES:

Technical Delivery:

• Design, configure, and implement solutions involving routing, switching, firewalls, VPNs, wireless networks, and IP telephony
• Provide WAN/LAN/MAN support in large complex enterprise environments
• Utilize packet/protocol analyzers to diagnose and resolve network performance issues
• Knowledge, skills and experience with Cisco routing and switching hardware, software, protocols, etc
• Working knowledge of structured cabling systems, network facilities, etc
• Experience using packet / protocol analyzers to find and remedy application and network performance issues
  
  

Client Consulting:

• Consulting with customers on Cisco solutions—leading Cisco workshops, advising on features/functions of solutions, eliciting requirements from customers, providing alternatives to customers within’ Cisco and EDCi’s
• Serve as a subject matter expert on Cisco technologies during client engagements
• Advise clients on best practices for network design and optimization
  
  

Project Collaboration:

• Work closely with project managers and implementation teams to ensure successful delivery of solutions
• Balance project work with ongoing support responsibilities while meeting milestones
  
  

Documentation and Standards:

• Develop system documentation, operating procedures, and administration guides
• Establish and comply with best practices for network design and implementation
  
  

Sales Support:

• Assist sales teams by providing technical expertise to review proposals for technical accuracy and fit
• Identify opportunities for additional services or upgrades during engagements
  
  

Thought Leadership:

• Stay current on emerging trends in Cisco technologies and IT networking
• Mentor junior engineers and contribute to team development
  
  

ESSENTIAL SKILLS AND QUALIFICATIONS:

Education and Certifications:

• Associate’s degree in IT-related fields required; Bachelor’s degree preferred
• CCNA or higher-level certifications preferred
• Cisco Security/ISE experience is highly desirable; CISSP is a plus
  
  

Experience

• Minimum of 5 years of hands-on experience with Cisco networking technologies
• Proven track record of delivering complex networking projects in enterprise environments
• Prior professional services or engineering experience is preferred
  
  

Technical Expertise:

• Deep knowledge of Cisco hardware/software (routers, switches, firewalls)
• Proficiency in structured cabling systems and network facilities
• Familiarity with network security protocols (e.g., VPNs, QoS) and tools like packet analyzers
  
  

Soft Skills:

• Excellent verbal and written communication skills
• Strong interpersonal skills with a client-focused attitude
• Ability to work independently or collaboratively in team environments
• Effective time management skills for balancing support and project work
  
  

Other Requirements:

• Willingness to travel to client sites as needed
• Ability to participate in rotating schedules and share on-call duties.
  
  

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