Analyze complex business problems and develop business requirements to scale systems, processes, and procedures in a cost-effective manner. Manage daily sustaining support for a large field service organization Oversee equipment setup, service hierarchy maintenance, and access management Responsible for install base accuracy to enable future service revenue opportunities Ensure transactional data integrity between front-end and back-end applications Plans and executes unit, integration, and acceptance testing to meet business requirements Resolve financial settlement issues for labor and material charges Identify automations to ensure labor and material transactions are following business policies and procedures Lead cross-functional teams to address complex business issues or systems issues as required Work closely with Regional Operations, Spares, Marketing, Knowledge Management, Product Management, and other functions to identify, recommend, and implement corrective actions or process re-engineering to optimize field service efficiency and productivity Provide expertise in identifying, evaluating, and developing system requirements and procedures that are cost effective, meet user requirements, and consider data quality requirements Develop and implement effective KPIs to facilitate continuous improvement and measure success 10+ years working experience in SAP, Field Service, Operations, or Quality disciplines Bachelor's degree in Computer Science, Engineering, Technology, Operations or equivalent SAP or MS Dynamics experience (FSM, CS, PM or SD) strongly recommended Understanding of relationship and data flows between Sales Forecast, Sales Orders, Service Notifications, Service Orders, BOMs, and Contracts Excellent interpersonal skills with the ability to motivate, influence, manage and drive results within a complex organizational environment Experience working in or collaborating with Field Service (customers, technicians, or engineers) SAP S4 HANA experience, specifically Customer Management (CRM/CM) or Field Service Management module Demonstrable expertise in use of structured problem-solving methodologies (PDCA, DMAIC, 8D) Semiconductor / industrial industry experience preferred