The Role The Senior Manager, Customer Master Data will support Moderna's US Commercial Operations. This role is an exciting opportunity to be a critical part of the engine fueling a high growth organization that is radically changing the biotech industry. In this role, you will be responsible for supporting both the launch and ongoing management of the Customer Onboarding and Master Data. It is an exciting time to be part of the growing US Commercial Operations team at Moderna. We are driving a well-supported, technology enabled, strategy to re-imagine how Customers are onboarded to our systems and how our customer master data is managed in order to create a seamless experience for our customer while also driving value from and trust in our data. In this role, you will lead a team of data steward contractor(s) in the daily operations performing validation of customer records, maintaining customer master data to support both the customer experience as well as internal stakeholders of that data. This roles supports the Director, Business Process design in setting Customer master data policies and standards and manage the capacity in the Data Steward team to flex staffing levels based on business cycles and in response to technology improvements as Moderna moves to a digitized and automated customer onboarding process. This role will train and manage the data stewards by developing and documenting job aids to ensure we drive data standardization. This role will be a thought leader engaged in designing a re-imagined Customer Master Data process that solves many of the challenges of traditional master data management. This highly visible role is vital to Moderna's US Commercial Operations data strategy, will directly interface with other US Commercial functions to solve problems through great master data. Here's What You'll Do * Manage the day-to-day operation of a team of contractors in execution of the Customer Master Data Setup, Maintenance, and Inactivation processes. * Manage and prioritize the actions taken to investigate and resolve Customer Incidents driven by master data root causes. * Draft, align, deploy, and enforce master data maintenance standard procedures and work instructions * Contribute to the next generation of Customer master data management through identification of operational improvements to the Customer Authority Platform and any other master data related tools. * Contribute to the creation and maintenance of the metadata model in our Data Governance Platform (Collibra). * Evangelize the processes to key stakeholders including hosting trainings, providing on-demand support, and uncovering opportunities to drive increased engagement. Here's What You'll Need (Minimum Qualifications) * Bachelor's degree in Information Technology, Business, Data Science, or a related field, or an equivalent combination of education and experience. * 3-5 years of hands-on experience in master data management, data modeling/architecture, data governance, analytics, or similar disciplines, with a proven track record of implementing data quality standards and governance practices. * 7+ years' experience in leading and mentoring teams, with demonstrated expertise in direct leadership as well as cross-functional collaboration and influence in matrixed environments. Here's What You'll Bring to the Table (Preferred Qualifications) * 3-5 yrs experience in master data management or similar; Pharma/bio-tech/life sciences experience preferred. Bonus points for standing-up master data management processes from scratch * Willingness to "roll up your sleeves" and be hand's on * Experience with data governance solutions such as Collibra, Alation, or similar * Ability to map process workflows (ideally using BPMN), articulate data relationships/dependencies and understand the up/downstream connections between systems, business process, and data consumption * Impeccable business savvy and partnering skills to understand context/use cases, ask meaningful questions, provide fitting support, and gain commitment. Experience in both business and IT roles preferred * Familiarity with data regulations and requirements such as GDPR, CCPA, GxP/21 CFR Part 11 is a bonus * Well-organized & detail-driven with expertise in project & stakeholder management * Ability to communicate at all levels with clarity, poise, maturity, and precision both written and verbal * Entrepreneurial owner mindset, self-driven with a first principles approach to problem-solving * A willingness to challenge the status quo, drive culture change and collaborate with others * A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative. At Moderna, we believe that when you feel your best, you can do your best work. That's why our US benefits and global well-being resources are designed to support you-at work, at home, and everywhere in between. * Best-in-class healthcare coverage, plus a suite of voluntary benefit programs to support your unique needs * A holistic approach to well-being, with access to fitness, mindfulness, and mental health support * Lifestyle Spending Accounts to personalize your well-being journey * Family planning and adoption benefits * Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown * Savings and investment opportunities * Location-specific perks and extras About Moderna Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. Our Working Model As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. Moderna is a smoke-free, alcohol-free, and drug-free work environment. Equal Opportunities Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. Accommodations We're focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [email protected]. Export Control Notice This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant's ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license. #LI-LG1 *