Staples is business to business. You're what binds us together. Overview: The Sr Implementation Manager will lead the implementation of customer-facing programs across key business areas-including system integrations, inventory management solutions, IT services programs, and other adjacent initiatives. This role ensures successful onboarding and long-term adoption by aligning technical systems, operational processes, and customer expectations through strong project leadership and cross-functional collaboration. What you'll be doing: * Own and manage the full implementation lifecycle for a range of customer programs, focusing on procurement system integrations (e.g., cXML/punchout, EDI), inventory management initiatives, and IT services solutions. * Serve as the primary customer-facing implementation lead, guiding customers through discovery, planning, execution, and go-live across multiple solution tracks. * Coordinate cross-functionally with internal teams (sales, engineering, operations, services) and external/third-party partners to ensure timely, accurate, and efficient implementation delivery. * Drive both system integration and process alignment, ensuring customer workflows are supported by scalable, repeatable implementation practices and implementation practices support customer workflows. * Lead customer discovery to assess needs across multiple solution areas, identifying opportunities to optimize scope and connect adjacent programs when applicable. * Create and refine implementation playbooks, best practices, and enablement tools to scale program delivery across varied customer needs. * Support a clean transition to post-implementation support and customer success teams to ensure long-term satisfaction and program sustainability. What you bring to the table: * Expert project leadership that ensures seamless execution of complex, multi-threaded implementations, resulting in successful customer onboarding and long-term adoption of solutions. * Proven ability to drive innovation and continuous improvement, introducing new methods, tools, and best practices that enhance efficiency, service delivery, and competitive advantage. * Strong cross-functional collaboration skills, enabling effective coordination among internal teams, customers, and third-party partners to achieve shared goals and resolve challenges. * Strategic problem-solving and independent judgment in navigating ambiguity, making critical decisions, and adapting processes to meet unique client needs and business objectives. * Exceptional communication and stakeholder management, fostering trust, transparency, and alignment across all levels of the organization and with external partners. What's needed - Basic Qualifications: * Bachelor's degree in business, information technology, project management, computer science, or equivalent work experience. * At least 5+ years of relevant experience in project management, implementation, consulting, or a similar role, with a proven track record of leading complex projects from initiation to completion. * Prior project management experience with the ability to oversee multiple, cross-functional projects simultaneously. * Demonstrated success in collaborating across departments and engaging with clients, technical teams, and leadership. * Prior experience identifying process improvements, managing risks, and troubleshooting issues during the implementation lifecycle. What's needed - Preferred Qualifications: * 7+ years of experience in implementation, project management, or solution delivery within a technology reseller, services provider, or similar environment. * Strong familiarity with procurement system integrations (e.g., ERP, eProcurement, punchout), inventory management workflows, and IT services delivery models. * Proven ability to lead multi-threaded implementation projects that span technical systems and operational processes. * Excellent customer communication and stakeholder management skills across business and technical teams. * Demonstrated experience working cross-functionally and with third-party partners or platforms. * Ability to thrive in fast-paced, dynamic environments and balance multiple priorities with clarity and structure. We Offer: * Inclusive culture with associate-led Business Resource Groups * Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) * Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!