Combined Insurance, a Chubb Company, is seeking a Functional Business Analyst II to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals! Job Summary The Senior Functional Business analyst will develop a deep understanding of the company's business processes, systems, and product portfolios to support opportunities for improvements, conceptualize viable and cost-effective designs, and implement business and technology solutions. The position will serve as a liaison between users and internal/external business partners in the development of new systems and enhancement of existing systems. Responsibilities * Analyze and determine the need to change a business process or application through new development or customization of a packaged solution * Rationalize existing applications to continuously improve functionality, eliminate redundancies, reduce cost, and drive maximum long-term business value * Align the business team around the scope of a solution and the logical requirements for the technical team to implement * Independently coordinate and deliver project requirements in accordance with the program roadmap * Contribute to business cases and cost benefit analyses for new systems, features, or operational processes as required * Proactively identify issues and present mitigation options to appropriate stakeholders * Train and mentor junior staff and troubleshoot issues * Apply BA core concepts of Need, Change, Solution, Stakeholder, Value and Context understanding the user journey and the end-product * Participate in the development of process controls that monitor system-efficiency and provide security within internal applications and external vendors * Coordinate issue resolution and escalation, and manage expectations across users and stakeholders * Report progress on assigned tasks Competencies * Communicate effectively through presentation and written notification * Multi-task and pivot to changing priorities in a fast-paced environment * Work independently or as part of a team * Build collaborative working relationships * Problem-solve using process, workflow, or technology in an organized and logical manner * Develop solutions in a cost-effective and customer-centric manner * Demonstrate continuous learning and improvement approach in self and work * Exercise professional judgment, assume responsibility for decisions and outcomes * Influence others with facts, trend analysis and other supporting data, negotiate effectively for win-win outcomes, and engage and motivate team members * Embrace change and successfully implement new approaches and ideas Skills * Communication * Customer service * Systems administration * Collaboration * Attention to detail * Problem-solving * Prioritization * Organization * Project management * Time management * Flexibility * Ability to teach and mentor Education and Experience * Bachelor's Degree and / or 5-7 years of related experience * Advanced knowledge of MS Office (Outlook, Excel, Word, PowerPoint * Advanced understanding of Agile and Waterfall methodologies * Insurance industry and Business Analyst experience required