FOR IMMEDIATE HIRE – MULTIPLE ROLES - CALGARY, AB, or OTTAWA, ON

The Sr Field Support Representative (FSR) provides comprehensive support and mentoring to users in the field on any supported communications system.

Sr FSR Tasks include, but are not limited to:

• Mentor operational user on the use of LC4ISR Capabilities
• Providing training, mentorship, guidance and support (both in the classroom & in the field) to users at Canadian Forces bases and the Canadian Signals Training Centre;
• Working with System Integration Teams as the Subject Matter Expert;
• Assisting with installation and maintenance issues;
• Communicating issues between users and members of the Integrated Project Team;
• Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;
• Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;
• Providing reports detailing solutions that have been created in the field;
• Providing ongoing feedback from the field force, as required;
• Assessing the usage of the System and recommending changes to training and standard operating procedures as required;
• Assisting with field upgrades, installation, re-installation and modification; and
• Other duties as and when needed.

Duties of Mission Specialists include, but are not limited to:

Business Analysis:

• Works with Military Establishment and Operational Community to elicit requirements, identify and elaborate statements of need and/or capability deficiencies including rationale for change and value-added for the end-user.
• Develops high-level solutions, from an operational perspective, designed to address identified statements of need and/or capability deficiencies that realize the desired value-added and meeting end-user expectations.
• Assists in the translation of operational requirements into technical specifications ensuring usability of derived technical specifications.
• Contributes to system level test planning and execution to ensure that solutions are, tested in an appropriate operational context ensuring fitness-for-purpose.

Military Operations:

• Liaise with Military Establishments and the Operational Community to plan and execute test, trial, and fielding events.
• Provides on-site and remote subject-matter expertise during test, trial, and fielding events.
• Perform Technical Usage, Operator Usability, and Operational Workflow impact assessments.
• Elaborate new and update existing Operational Use Cases and Mission Threads.
• Assess system elements in terms of their impact on installation, configuration, management, operation, and usability.
• Relate Military doctrine to existing and emerging technologies to identify opportunities for technology insertion and/or doctrine evolution/adaptation.
• Articulates findings and recommendations to Land C4ISR System Architects and/or partnered Military Establishment stakeholders.

Technical Competencies:

• Uses own subject-matter expertise of Land C4ISR System and knowledge of Military doctrine to anticipate future end-user needs and deficiencies. Uses this insight to aid in shaping product roadmaps.
• Provides technical guidance and support to end users regarding the installation, configuration, management, operation, and use of Land C4ISR System elements.
• Articulates end user input and feedback to Land C4ISR System engineering teams in terms of impact on installation, configuration, management, operation, and usability of the equipment.
• Provides technical guidance and support to System Integration and Test including review of test cases, resolution of test discrepancies and analysis of test results.
• Operates within the Systems Engineering team to define and document capabilities in forms including Capability Descriptions, Scope Statements, Concept of Operations, and Operational Use Cases based on Business Analyses.
• Provides support to Program Management for the development and execution of engineering plans, processes, and schedules.

Depth of Knowledge Required for both positions:

Able to:

• Apply operational knowledge of the Army to Capabilities of LC4ISR
• Support ideas with details and examples.
• Communicate with appropriate language to the purpose and audience.
• Design investigations for a problem.
• Develop a model for complex situation.
• Apply a concept in other contexts.

Experience Required for both positions:

Must have minimum ten (10) years of military experience in any trade.

Demonstrated leadership ability.

Preference will be given to candidates who have attained a rank of WO or higher.

Security Requirements:

• Applicants must be Canadian citizens who are able to obtain and maintain a Secret Canadian Security Clearance and a positive Controlled Goods Assessment.
• Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations.