Job Posting Start Date 05-08-2025 Job Posting End Date 07-08-2025 Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary We are looking to hire a Senior Director, Account Management for onsite in Austin TX. You will report to our VP of Account Management in Health Solutions. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers. What a typical day looks like: * Point of contact for customer engagement. * Guide quarterly financial planning process with sites and hold up orgs. * Comprehension of P&L and Balance Sheet on levers to improve. * Set goals for specific accounts of controls. * Price business in line with segment goals. * Manage Customer escalations. * Coordinate multiple sites and functions to exceed customers' expectations. * Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline. * Relationship management with Customer at executive / resolution-making levels. * In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs. * Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs. * Segment relationship management and information flow, developing growth through pan-Flex contribution. * In charge of contract renewals, changes and maintenance. * Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites. * In charge of improving communication and driving best practices across multi-sites. * Ensures all client programs execute to contract, hitting key KPIs. * Hold up of ITO versus quote, E&O management. * Control of tracking risks on the business and reporting to Flex business accordingly. Qualifications: * Typically requires a Bachelor's degree or equivalent experience. * Master's degree preferred. * Typically requires 10+ years of related experience. * Experience managing large size account revenue (P&L) * Experience as Point of Contact for large size customer. * Knowledge of Medical Manufacturing a plus. * Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses relationship skills. What you'll receive for the great work you provide: * Full range of medical, dental, and vision plans * Life Insurance * Short-term and Long-term Disability * Matching 401(k) Contributions * Vacation and Paid Sick Time * Tuition Reimbursement Job Category Sales - Marketing - Account Mgmt Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).